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Sanjay Massey, patient care assistant

Sanjay Massey

patient care assistant·SRL Diagnostics Pvt. Ltd,

United Arab Emirates

Bachelor's degree, Laboratory Techniques

Work experience

Total years of experience: 12 years, 11 months

patient care assistant

May 2019 - November 2025

SRL Diagnostics Pvt. Ltd,

Delhi, India

May 2019 - November 2025

Ensure effective communication link between patient and medical staff
Obtain insurance information from patients, process patient billings, and collective payments
Collect and maintain patient health, insurance and financial information
Maintain quality service and patient medical records up-to-date
Manage incoming calls, emails, and correspondence efficiently
Organize and schedule appointments
Maintain accurate and up-to-date records, files, and databases
Coordinate with various departments to support office activities and projects
Suggest process improvements to enhance patient services
Maintain patient records confidential and secure
Co-ordination within department by handling day to day activities of patient billing sheet (all consultations, procedures, imagine, investigation and all procedure)
Procurement of stationery and other office tools
APEX software for management of the lab.

Company industry:
Other Healthcare Services
Job role:
Logistics and Transportation

Customer Care Executive

May 2019 - November 2025

Strand Life Science Pvt. Ltd,

Delhi, India

May 2019 - November 2025

• Ensure effective communication link between patient and medical staff
• Obtain insurance information from patients, process patient billings, and
collective payments
• Collect and maintain patient health, insurance and financial information
• Maintain quality service and patient medical records up-to-date
• Manage incoming calls, emails, and correspondence efficiently
• Organize and schedule appointments
• Maintain accurate and up-to-date records, files, and databases
• Coordinate with various departments to support office activities and projects
• Suggest process improvements to enhance patient services
• Maintain patient records confidential and secure
• Co-ordination within department by handling day to day activities of patient
billing sheet (all consultations, procedures, imagine, investigation and all
procedure)
• Procurement of stationery and other office tools
• APEX software for management of the lab.

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Storekeeper

May 2017 - May 2019

Strand Life Science Pvt. Ltd,

Delhi, India

May 2017 - May 2019

Company industry:
Other Healthcare Services
Job role:
Logistics and Transportation

Storekeeper

November 2015 - September 2016

Healthvista India Pvt. Ltd,

Delhi, India

November 2015 - September 2016

Company industry:
Other Healthcare Services
Job role:
Logistics and Transportation

Patient Executive

November 2015 - September 2016

Healthvista India Pvt. Ltd,

Delhi, India

November 2015 - September 2016

Company industry:
Other Healthcare Services
Job role:
Administration

Warehouse Assistant

March 2014 - October 2015

Saket City Hospital,

Delhi, India

March 2014 - October 2015

Company industry:
Medical Clinic
Job role:
Logistics and Transportation

Patient Care Executive

March 2014 - October 2015

Saket City Hospital,

Delhi, India

March 2014 - October 2015

Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

Store Asssistant

June 2012 - February 2014

Dr. Lal Pathlabs Pvt. Ltd,

Delhi, India

June 2012 - February 2014

Company industry:
Medical Clinic
Job role:
Sales

Customer Care Executive

June 2012 - February 2014

Dr. Lal Pathlabs Pvt. Ltd,

Delhi, India

June 2012 - February 2014

Company industry:
Medical Clinic
Job role:
Customer Service and Call Center

Education

Institute of Public Health & Hygiene

January 2012

January 2012

Bachelor's degree, Laboratory Techniques

India

united Christian school

June 2008

June 2008

High school or equivalent, Computer Science And Business Administration

India

Skills

Internet
Expert
Internet
Expert
Inventory
Expert
Inventory
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
MS Office tools
Expert
MS Office tools
Expert
communication
Intermediate
communication
Intermediate
Good learner
Expert
Good learner
Expert
Team work
Expert
Team work
Expert
Hardworking
Expert
Hardworking
Expert
Customer Service
Intermediate
Customer Service
Intermediate
Warehouse Management
Intermediate
Warehouse Management
Intermediate
Store Management
Intermediate
Store Management
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CAREGIVING
Intermediate
CAREGIVING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CONTINUING CARE
Intermediate
CONTINUING CARE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HEALTH PROMOTION
Intermediate
HEALTH PROMOTION
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MEDICAL LABORATORY
Intermediate
MEDICAL LABORATORY
Intermediate
PREVENTIVE MAINTENANCE
Intermediate
PREVENTIVE MAINTENANCE
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate

Languages

Hindi
Native Speaker
English
Intermediate

Training and Certifications

Certifications
proficiency certificate course in Computer concepts