General Manager
Star City Facility Management
Total years of experience :24 years, 7 Months
1. Responsible for overseeing the daily operations and ensuring that the facility is running smoothly.
2. Responsible for managing the facility's staff, including hiring, training, and scheduling.
3. Responsible for setting employee goals and monitoring their progress.
4. Responsible for managing the facility's budget and ensuring that costs are controlled. This includes managing expenses, reviewing financial reports, and making strategic decisions to improve profitability.
5. Responsible for ensuring that the facility is safe and secure for employees and visitors. This includes implementing safety procedures, conducting safety training, and ensuring compliance with safety regulations.
6. Responsible for maintaining the facility and ensuring that it is clean, functional, and well maintained. This includes overseeing maintenance staff and contractors, conducting regular inspections, and making necessary repairs.
7. Responsible for ensuring that customers are satisfied with the facility's services. This includes responding to customer inquiries and complaints, and implementing customer service programs to improve customer satisfaction.
8. Responsible for developing and implementing business strategies to grow the facility management business. This includes identifying new opportunities for growth, developing marketing strategies, and building relationships with key stakeholders.
ICONIC 2022 Building - (Mixed - Used Property - Mall, FIFA Head Quarters and Qatar Football Association).
1. Manage the overall services provided within the facility - Hard & Soft Services
2. Undertaking & Planning Preventive and Re-active Maintenance.
3. Developed and maintained operating procedures and records for operations and performance of building systems
4. Implemented safe/efficient operations procedures
5. Established and supervised operational systems, including safety procedures, technician training, & Inventory control.
6. Coordinate work of contracted services and service personnel engaged in building systems, installation, service and other contractual services. 7. Served as primary point of contact with Tenants & Key Stake holders.
8. Participated in short- and long-term planning, policy formation and strategic decision-making;
9. Provided on-site supervision of services and activities, often at late hours and/or on the weekends.
10. Manage the maintenance of the building by performing repairs or contracting maintenance services as needed
11. Handle certain administrative tasks, such as preparing reports for facility owners.
Delivered Business Strategies and developed systems & proceduresto improve operational
quality and teamefficiency.
2. Formulating & Implementing Budget Strategies.
3. Team Building & Training.
4. Hiring Employees
5. Evaluating Performance & Productivity.
6. Analyzing accounting and financial data.
7. Researching & Identifying Growth Opportunity (SWOT Analysis)
8. Reports Generation & Presentations
Spearheaded facility operations of the entire mall, coordinated in-house Maintenance,
Housekeeping, Security &Projects to ensure mall functions smoothly and tenant's requirements
are met. Led a team of over 56 employees, Updated utility reports spanning consumption of
electricity, water, diesel and so on.
Basic Function: To oversee Sunrise Facilities Management -- Subsidiary of Ansal Housing and Construction PAN India and support Property Services functions at the site.
The scope of the work included the management of the maintenance and repair of all M&E equipment, including critical systems; building fabrics and materials maintenance and carries direct responsibility for ensuring full-service delivery to the Firm, also responsible for managing risk associated with all elements of the M&E services within the built environment. Managed through a team of outsourced service partners all related contracts effectively and in accordance with budgets and targets.
Principal Responsibilities and Duties
Reporting regionally to the Head of Department Operations, India
Reportees - 52 Facility and Estate Managers PAN India.
Preventive and Re-active Maintenance
Oversee all engineering infrastructure and engineering services across the managed locations ensuring that Property Operations maintenance contractors operate in an effective manner and in compliance with Ansal's rules and guidelines, thereby minimizing risk and protecting the Firm and its franchise. Managed preventive and reactive maintenance programs and supervised vendors providing such services. Enforced access requirements for vendors working on critical electrical, UPS, mechanical, plumbing, fire protection, and other related systems. Assisted in the implementation of critical engineering system monitoring as well as building emergency response and escalation procedures. Supported the Firm's intent that Engineering and Critical Systems Standard Operating Procedures are adhered to by the Property and Engineering maintenance vendors employed. Took the lead role in managing, supporting, and communicating critical incidents across the region, where business may be exposed to risk arising from down time of critical systems. Participated in the Technology Change Management approval process as first line approver for responsible locations Also Responsible for:
Utilities and Energy Management, Equipment Life Cycle Management, Health and Safety Management.
1. Developed and executed the company's business strategies in order to attain the goals of the board and shareholders.
2. Provided strategic advice to the board and Chairperson so that they had accurate view of the market and the company's future.
3. Prepared and implemented comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities
4. Ensured company policies and legal guidelines were communicated all the way from the top down in the company and that they are followed at all times.
5. Communicated and maintained trust relationships with shareholders, business partners and authorities.
6. Oversaw the company's financial performance, investments and other business ventures.
7. Delegated responsibilities and supervised the work of executives providing guidance and motivation to drive maximum performance.
8. Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems.
9. Analyzed problematic situations and occurrences and provide solutions to ensure company survival and growth.
Power Group Intl, UAE's Largest Integrated Facility Management Co. -- Presence in UAE,
India, Malaysia, and Sri Lanka. USD 500 million Group• Strength 4000+ plus in UAE
(An ISO 14001, ISO 9001, OHSAS 18001
Assisted the co. to become the 1st Green Service Provider in ME.
1. Strategy Development: Developed and implemented strategies to achieve the company's
objectives and goals. This involved creating plans and policies that ensure the efficient
management of the company's resources.
2. Financial Management: Oversaw the company's financial performance, including budgeting,
forecasting, and financial reporting. Responsible for ensuring that the company's finances are
managed effectively and that budgets are adhered to.
3. Business Development: Identified new business opportunities and develop relationships with
new and existing clients. Responsible for developing the company's customer base and
ensuring that the company is profitable.
4. Operations Management: Oversaw the day-to-day operations of the company, including
managing staff, ensuring that contracts are fulfilled, and overseeing the delivery of services to
clients. Responsible for ensuring that the company's operations are efficient and effective.
5. Quality Management: Ensured that the company's services met the required standards of
quality. Responsible for developing quality control measures and ensuring that the company's
staff adheres to them.
6. Health and Safety: Ensured that the company's operations are carried out in compliance with
health and safety regulations. Responsible for ensuring that the company's staff are trained in
health and safety procedures and that they are followed at all times.
7. Customer Relationship Management: Developed and maintained relationships with key
customers, ensuring that their needs are met and that they are satisfied with the services
provided by the company.
8. Staff Development: Developed and implemented staff development programs to ensure that
the company's staff were adequately trained and developed to meet the company's needs.
9. Reporting: Provided regular reports to the board of directors and other stakeholders on the
company's performance, including financial performance, customer satisfaction, and staff
performance
Subsidy of Fidelity Security Services -- South Africa, Largest Security Guarding Co. in Southern Africa) Strength 3000+ in UAE AND 200k + in Africa.
Primary Responsibility was to develop and implement effective strategies to promote the company’s
security services and increase revenues
1. Developed and implemented sales and marketing strategy: Was responsible for developing
a comprehensive strategy that outlined the company's goals, target markets, and key messages.
The strategy included plans for lead generation, lead nurturing, and sales conversion.
2. Conducted market research: Conducted research to identify potential clients, understand their
security needs, and determine how to effectively reach and engage them.
3. Managed the sales process: Was responsible for managing the sales process from start to
finish, including identifying leads, conducting sales presentations, and closing deals.
4. Developed marketing collateral: Created marketing materials that effectively communicated
the value of the company's security services, including brochures, case studies, and
presentations.
5. Built and maintained relationships with clients: Built and maintained strong relationships
with clients to ensure their satisfaction with the company's services and identify opportunities for
cross-selling and upselling.
6. Tracked and reported on sales and marketing performance: Tracked and reported on key
performance metrics such as lead generation, conversion rates, and revenue growth to ensure
that sales and marketing efforts were met or exceeded targets.
7. Managed the sales and marketing team: Was responsible for managing a team of sales and
marketing professionals, providing coaching and guidance to ensure that they are effective in
their roles.
Gulf Detection Trdg. LLC, Unit of Bhatia Brothers, Amongst the Largest Group of in M.E, Over 1 Billion USD Group.
A century Old Business Conglomerate. With Diversify operations in Oil And Gas, Engineering, Offshore and Marine, Power Generation, Security Systems, IT, Hospitality .
1. Sales Planning: Developed and implemented sales strategies and plans to achieve the
company's sales targets. This involved identifying potential customers and markets, setting
sales goals, and developing sales tactics.
2. Customer Relationship Management: Built and maintained strong relationships with
existing and potential customers, understanding their needs and concerns, and providing
solutions to meet their requirements.
3. Marketing Management: Developed and implemented marketing strategies that build brand
awareness and promoted the company's services. This included market research, advertising,
public relations, and other promotional activities.
4. Sales Operations: Managed the sales operations of the company, including developing sales
policies and procedures, creating sales reports, and ensuring that the sales team met its targets.
5. Team Management: Led and managed the sales team, provided guidance, support, and
training as needed. This involved recruiting, hiring, and training sales staff, setting sales goals,
and monitoring performance.
6. Budget Management: Developed and managed the sales and marketing budget, ensured that
it was allocated effectively to achieve the company's sales targets and marketing objectives.
7. Sales Forecasting: Developed sales forecasts and projections, identifying trends, and
analyzing market data to predict future sales.
8. Business Development: Identified new business opportunities, developed relationships with
potential customers, and explore new markets to expand the company's customer base.
9. Competitive Analysis: Monitored and analyzed the competition, identified strengths and
weaknesses, and developing strategies to stay ahead of the competition.
Developed Accounting Software Using Oracle