GENERAL MANAGER/OPERATIONS MANAGER
HOTEL GOKULAM RESIDENCY
Total years of experience :22 years, 5 Months
Control all the departments such as food production, food & beverages, housekeeping, front office.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Direct and coordinate organization's financial and budget activities to fund operations.
Determine staffing requirements, and interview, hire and train new employees.
Evaluate the monthly P&L statement and provide an analysis of performance result.
Responsible for cost controlling for entire food and beverage department.
Responsible for drives sales and maximize profit.
Defining Health and Safety standards and implementing corresponding Health and Safety policy, procedures and regulations in order to ensure that standards are met at all times.
Strictly Monitoring the Purchase Activity.
Handling the bus rental business for Tourism.
Manage the Marketing and Operation Function through a group of Executives.
Driving sales and marketing strategy.
Meeting Tourism companies for Business Development.
Prepare a Monthly Financial Reporting.
Ensure an adequate administration for the outgoing and incoming invoices, for the payment of invoices and for periodical management data.
Motivating a large hotel team (65 MEMBERS) to deliver service standards.
Develop new business opportunities in the hospitality industry.
Driving sales and marketing strategy.
Meeting budgets and exceeding revenue targets.
Networking at dinners and functions.
Liaising closely with the sales and revenue team to make sure business is coming in at the right price.
Prepare a Monthly Financial Reporting.
Ensure an adequate administration for the outgoing and incoming invoices, for the payment of invoices and for periodical management data.
Draw up plans and budget concepts (revenues, costs, etc.);
Safeguard the realization, analysing of deviations;
Developing improvement actions, carry out costs savings;
Controlling of cost
Safeguard quality of operations
Established and maintained positive relationships with clients to retain the existing customers
Develop new business opportunities in the hospitality industry.
Business promotions by means of advertising, marketing campaigns, and strategy developments.
Effectively trained, motivated, and managed Executives on a regular basis and streamlined their efforts in achieving targets.
Coordinating with various departments for the smooth operation in the hotel.
• Generating new business by leveraging existing relationships, prospecting, conducting market analysis and launching campaigns
• Maximizing sales performance through delivering an exceptional customer experience, people management and cost control.
• Developing and maintaining efficient & effective reporting systems for tracking prospects from initial enquiry through to close.
• Identifying and developing sustainable relationships with key accounts at both strategic and tactical level.
• Driving and managing the entire sales process targeting to top prospects, identifying client solutions, negotiating and closing.
Established and maintained positive relationships with clients to retain the existing customers
Develop new business opportunities in the hospitality industry.
Business promotions by means of advertising, marketing campaigns, and strategy developments.
Effectively trained, motivated, and managed Executives on a regular basis and streamlined their efforts in achieving targets.
Coordinating with various dept. in the hotel for the smooth operation in the hotel.
• Managed corporate and direct sales of electronic security devices.
• The product range included intrusion alarm systems, fire alarm systems, access control systems, CCTV, video spider, multiplexer, and DVR.
• Developed new business opportunities through daily cold calling;
• Met architects, engineers, and project consultants and provided them with demonstrations and presentations of the various security systems.
• Mentored, trained, and guided junior executives in achieving targets.