Information Technology Specialist
Ibm - India
Total years of experience :15 years, 4 Months
Currently, Working for IBM as SAP APO technology specialist for Pharma company in an SAP APO implementation project.
Involved in business solutions, configuration, market presentations, implementation and Hypercare.
As a Package Solution Consultant, responsible for analysis, design, development, testing and implementation of MCA that interacts with SAP standard and customized solutions in the Demand planning, Inventory planning, Replenishment planning of Warehouse and Logistics area.
Project : AMAT
Client: Applied Materials, Santa Clara, USA
Role: Package Solution Consultant
Timeline: Mar 2011 - till date
Responsibility:
Handling the incidents raised by business in SAP related MCA and MCA area as per the SLA agreement
Handling change requests which consisted of either configuration or program changes associated necessary documents like configuration documents, functional and technical specification along with the necessary unit, integration, regression and user acceptance testing
Working as functional consultant in support/enhancement project in DP, IP, RP
Supported I2 solutions initially and now, MCA in DP/IP/RP modules
Customization in distribution and redistribution planning, substitution planning, need to buy estimation, forecast netting, net change collaborative inventory planning, returns planning, replenishment planning
Managing special requests from users like Mid-month end adjustments, final adjustments, Finalization forecasting
Managing all issues through Remedy before that are extended to many other functional modules like manufacturing, sales & distribution
Supporting during implementation of new incident management tool (Service now) as super user from production support team
Train newly joined consultants to business process and support process and activities to keep the lead time to minimal
Monitor SAP systems and identity area of improvement and submit idea for Continuous Improvement Plan (CIP)
Client Management:
Build formal & informal customer relationships at the project level by engaging them regularly and be the SPOC to the customer on project related activities, managing Expectations, participate in different account activities to increase customer satisfaction.
Knowledge Management:
Document and share team learning’s from the project, seek information and leverage knowledge from other projects in order to drive higher efficiency and effectiveness and preserve organization knowledge.
Create and Maintain proper documentation using for SAP-Solution Manager, BCS (Batch Control sheets) and PCR (Production Change request).
Environment: SAP ECC 6.0, I2 and MCA
Responsibilities:
• Implementation of Logility of APAC region for a customer as techno-functional consultant
• Supporting Logility for NA region of a customer
• Supporting Demantra for Japan, APAC region
• Undertook training in NetSuite as a cloud computing ERP. Currently helping practice to build team, knowledge competency in practice.
• Played Single point of contact role to the customer for APS maintenance activity.
• Handling customers’ issues that are received in Remedy ticketing tool and achieved the time line as per the SLA.
• Training presentation and user test document preparation for every roll-out.
• Worked on enhancements as per the new business requirement and prepared func-tional specification documents, data flow configuration documents, test documents etc.
• Monitoring the batch jobs in JD Edwards as a parent ERP that extracts data to planning tools-Demantra or Logility. Fixing the errors in case of any failures.
• Attended meeting with clients on weekly basis and presenting the development on the activities in progress.
Client Management:
Build formal & informal customer relationships during the Roll-Outs and support.
Worked closely with client and other internal team members to understand their business processes and developed the trust environment
Knowledge Management:
Prepared presentations on each functionalities of the project. System mainten-ance technical document is prepared.
Training presentation and user test document preparation for every roll-out.
Environment: JD Edwards, Demantra, Logility
Responsibilities:
• Supported planning tools like Demantra for NA, APAC, JAPAN regions
• Customer moved out of Demantra for NA region and then implemented Logility as new planning tool. I was involved in implementation, validation and testing process.
• Received knowledge transfer from the seniors and then supported the users by en-hancing knowledge.
• Handling customers’ issues that are received in Remedy ticketing tool and achieved the time line as per the SLA.
• Worked on enhancements as per the new business requirement and prepared functional specification documents, data flow configuration documents, test documents etc.
• Training presentation, play back sessions and user test document preparation for every roll-out.
• Monitoring the batch jobs in JD Edwards as a parent ERP that extracts data to planning tools-Demantra or Logility. Fixing the errors in case of any failures.
• Attended meeting with clients on weekly basis and presenting the development on the activities in progress.
• Imparting knowledge to team members so to increase the knowledge level of team for better delivery to customer
• Engaged in CIP
Client Management:
Build formal & informal customer relationships during the Roll-Outs and support.
Worked closely with client and other internal team members to understand their business processes and developed the trust environment
Knowledge Management:
Prepared presentations on each functionalities of the project. System mainten-ance technical document is prepared.
Training presentation and user test document preparation for every roll-out.
Learnt new tools to carry out IT Support
Environment: JD Edwards, Demantra, Logility
I was associated with Jabil Circuit for from Apr. 04, 2004 to Feb 12, 2007. He has worked in supply chain initiatives and component engineering for EMS company- Jabil Circuit. During this period he worked on SAP tool and other 3rd party tools like Agile, Matrix to support business users in supply chain area. With this project he acquired the knowledge for supply chain management, usage of ERPs that is used in day to day operations. He has traveled to Shanghai, China to take the training on a specific software that is used in the manufacturing or design process.
Responsibilities:
• Functioned as a team leader & managing a team of 5 people.
• Developing global supplier base & negotiating for execution of supply chain man-agement activities.
• Rendering support to the Component Data Management team, quote team & Com-modity team.
• Visiting Suppliers/Manufacturers on the eve of audit strategy.
• Essayed a key role as a power user for SAP EH&S module.
• Merit of establishing customized material report, generating the reports from EH&S module.
• Understanding new activities, implementing & executing them in a new location by training team members.
• Coordinating with the product managers, design engineers, buyers & contract manufacturers.
Worked on software tools Agile and Matrix in the product life cycle process that improved the efficiency of each designer to release the products to production
Client Management:
Build formal & informal customer relationships during the Roll-Outs and support.
Worked closely with client and other internal team members to understand their business processes and developed the trust environment
Knowledge Management:
Prepared presentations on each functionalities of the project. System mainten-ance technical document is prepared.
Training presentation and user test document preparation for every roll-out.
Environment: SAP, Matrix, Agile
ASI, the manufacturer of Semiconductor & Electronics components for potential clients like BEL, BHEL & ITC etc. ASI is making RF Transistors for broadcast applications, power modules & microwave diodes for various microwave applications. As a trader ASI is able to source hard to get components across the world and supplying to 130 countries all over the world and source the electronics components like Transistors, Diodes, Switches, Relays, Connectors, etc. ASI takes special interest towards reproducing the obsolete product on requirement of the customer
Job Profile:
• New business development to bring the brand visibility
• Managing the existing customer’s requirement as well
• Marketing the Electronic components on distributor level to increase the revenue
• Handling queries of customers on technical issues and demonstrating the new products
• Reporting to Marketing -Regional Manager
This is 1 year executive MBA regular, having 100 credits. The master degree comprised of operations and marketing subjects which gave me add on knowledge to my industrial experience.