Sankar Mohan Chandramohanan Pillai

Led a predictive, data-driven service framework using Lean Six Sigma and AI,
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achieving a 20% cost reduction, 30% productivity gain, and 15% SLA improvement
within six months
Enhanced process mapping and resource allocation to improve customer retention
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by 15% and lifetime value by 20%, while increasing CSAT by 50% year-over-year
Integrated KPI-driven operations to optimize processes, increasing productive hours
by 30% and resulting in AED 2.5M cost avoidance over five years with flat operating
costs
Transformed service division through operating model re-engineering, reducing
unbilled service waste by 25% and enhancing client retention with 50% CSAT
improvement year-over-year
Developed a predictive spare parts management system using MTBF analytics and
AI forecasting to improve parts availability by 25%, increasing FTFR and reducing
service delays
Reduced inventory write-offs by 15% and improved turnover by enforcing FIFO/FEFO
governance and lifecycle tracking, solving issues of expiry, obsolescence, and poor
stock visibility.
Improved spare parts availability by 25% and reduced emergency procurement by
implementing a predictive inventory model using MTBF and failure analytics,
addressing frequent stockouts and reactive ordering
Reduced service delays by 20% by deploying forward stocking and territory-based
parts planning, addressing long TAT caused by centralized inventory dependency
Increased First-Time Fix Rate (FTFR) by ~18% by implementing AI-driven predictive
parts planning and pre-dispatch diagnostics, reducing repeat visits and improving
service efficiency
Reduced inventory shrinkage and unrecorded usage by ~10% by strengthening
inventory governance, audit trails, and reconciliation processes, improving control
and compliance

Boosted uptime 10-15% and SLA compliance 15-20% by overseeing installations and
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support. Reduced costs ~10% through stakeholder engagement and performance
management, enhancing sales and scalability.
Generated $2.7M YoY recurring revenue. Improved contract profitability by
structuring contracts, pricing, and models on asset risk, lifecycle cost. Enhanced
contract selling, business development, SLA execution, P&L accountability, and
revenue management.
Enhanced project profitability and margins by evaluating healthcare tenders,
avoiding under-scoping and cost overruns. Strengthened P&L control, contract
selling, stakeholder engagement, risk management, and project governance.
Strengthened OEM-driven service delivery by aligning service protocols, training
standards, and escalation mechanisms with manufacturers, improving service
quality, compliance, and technical reliability.
Increased field productivity by deploying crew systems and role clarity (lead-
support model), reducing idle time and improving execution efficiency on-site.

1. Led full turnkey project execution as Site InCharge, overseeing planning, scope, schedule, cost, and quality control to ensure ontime and onbudget delivery while mitigating technical and commercial risks.
2. Directed design, documentation, contractor coordination, and manpower management, driving stakeholder alignment, resource optimization, and performance tracking to maintain project governance and compliance.
3. Managed installation, testing, and commissioning of control and monitoring instruments, ensuring successful project commissioning and handover through effective execution, quality assurance, and lifecycle

1. Installation and Maintenance of various process control instruments, including control valves, transmitters etc.
2. Calibrations of various process control instruments.
3. On line calibration of Transmitters and Control Valves.