Platform Wintel Engineer
Atos India Pvt Ltd
Total years of experience :11 years, 10 Months
Raise & Perform Change Management to facilitate Incident resolution.
Create / Delete / Modify file system under RFC.
Setup, Configure & maintenance of new infrastructure of Windows 2K3 & 2K8 Server
Edition, Domain Controller, DNS Servers, DHCP Servers, File Server etc.
Handling Server lifecycle (Server building & retirement process).
Coordinating with different lines of services with SLA.
Troubleshooting Antivirus Definitions issue & Backup failure.
Installation of Backup Software, system management components
Configure RAID on HP Servers & MSA / HP storage Works box.
Console operations - verify system availability.
3rd party vendor coordination for visit and troubleshooting.
Controlled Reboot of Server for hardware repair / replace and all systems after patch application.
Perform timely Patch management as per the Schedule.
Horizon Technical Solutions was born when two creative minds decided to join hands, offering
companies an all-round sales and recruitment solution at a substantially lower cost. Specialty
services include, recruitment process outsourcing, sales lead generation, lead qualification, event
registration, B2B appointment setting and recruitment consulting (domestic).
Responsibility: Manage incoming customer support cases, driving each to a Customer Satisfaction
conclusion.
Develop and maintain positive customer relations which include coordinating with various
departments within the company to ensure customer cases are handled appropriately and in a
timely manner.
Diagnose hardware, software and systems issues, using established procedures.