Santhosh Nambiar PMP® MBA CICCM, Operations & Client Relations Manager

Santhosh Nambiar PMP® MBA CICCM

Operations & Client Relations Manager

Al Barari Firm Management LLC

Location
United Arab Emirates - Dubai
Education
Master's degree, Project Management
Experience
16 years, 6 Months

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Work Experience

Total years of experience :16 years, 6 Months

Operations & Client Relations Manager at Al Barari Firm Management LLC
  • United Arab Emirates - Dubai
  • My current job since July 2017

Manage complex sales and settlement of various kinds
Coordinate with local authorities, Abu Dhabi Municipality, Dubai Land Department, TAS system Management and take responsibility on variety of tasks
Execute processes to ensure project execution is completed consistently and predictably at a fast pace
Conduct Project tours with key stakeholders
Responsible for site negotiations
Point of Contact at corporate office for various projects and responsible for their requirements and follow-ups
Build a robust pipeline and execute on projects aligning with the business strategy
Align and work closely with various internal stakeholders to ensure requirements and the business needs are achieved through negotiations
Create, innovate and implement a relevant system of metrics to plan, manage, measure and evaluate site performance
Effectively communicate expectations, requirements and status of projects to key business partners - both internal and external
Manage an ever-changing variety of internal initiatives and projects
Help grow the best transaction management operation of its kind

Commercial & Operations Manager - Facilities at Zaya Nurai Island
  • United Arab Emirates - Abu Dhabi
  • August 2015 to July 2017

 Financial forecasting/budgeting
 Preventive Maintenance program operation and defective Maintenance follow-ups
 Open Area House Keeping and STP Operations
 Landscaping, Irrigation and RO Plant Operations
 Fleets and Security Management
 Marine operations & scheduling passenger boats and barges
 Residents Villas Asset Management and AMC Operations
 Hotel Asset Management
 planning and overseeing building work/renovation
 Lease and Contract management
 Staffing and Recruiting
 allocating and managing space within buildings
 managing building maintenance activities
 ensuring that facilities meet government regulations and environmental, health and security standards
 advising on energy efficiency and cost-effectiveness
 supervising multi-disciplinary teams of staff including Functional Managers, Engineers, Technicians, grounds and custodial workers
 Real estate property handover and Delivery Management
 Post hand over service and Facility Management
 Responsible for maintenance and continual improvement of Control Management System as per ISO Standard. Monitor the requirements on an ongoing basis so as to make recommendations for any improvements in the system if necessary.
 Hands on experience in identifying, sorting of Engineering Documents and drawings (Architectural & Structural Drawings, Tender drawings Electrical & Instrumentation drawings, , data sheets, manuals etc.) as per ISO 9001:2008 Quality Management System, EDMS & QMS
 Ability to plan, organize, lead and coordinate the Project Execution and Property Management within our multidisciplinary Engineering group, in order to meet the needs of the projects, proposals and Company’s quality requirements and timely deadlines (milestones).
 Monitor and report on office expenditure and development of process to reduce unnecessary cost. Ensure the ongoing availability and quality of office equipment and supplied. Specifically related to document control & Administration department.

Senior Project Coordinator at Zaya Real Esatate Development L.L.C
  • United Arab Emirates - Abu Dhabi
  • May 2013 to July 2015

Attend client meetings and assist with determination of project requirements
 Assist the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows
and preliminary schedules
 Prepare contractors payments and client payment follow-up
 Chair site meetings and distribute minutes to all project team members
 Track the progress and quality of work being performed by design disciplines/trades
 Use project scheduling and control tools to monitor projects plans, work hours, budgets and
expenditures
 Effectively and accurately communicate relevant project information to the client and project team
 Ensure clients’ needs are met in a timely and cost effective manner
 Review field inspection reports from Consultants throughout the lifecycle of the project
 Issue Contracts, Letters of Intent, Purchase Orders, etc.
 Maintain Contract Execution Tracking Log
 Assist the PM in the review of Contractor quotations to ensure that only fair and reasonable pricing is
recommended for approval
 Track & manage contemplated change notices and change orders in the database
 Prepare substantial completion certificates and ensure all required project close out documents are
obtained
 Communicate ideas for improving company processes with a positive and constructive attitude, and
for developing this attitude in others
 Keep the Project Manager (PM) and others informed about project status and issues that may impact
client relations

Sr. Project Coordinator at Dhafir Development & Contracting L.L.C
  • United Arab Emirates - Abu Dhabi
  • August 2007 to January 2013

 Exposure in Engineering coordination office, experience in leading group of Document Controllers, managing Site Document Control team and Site Secretaries
 Responsible for maintenance and continual improvement of Document Control Management System as per ISO Standard. Monitor the document control requirements on an ongoing basis so as to make recommendations for any improvements in the system if necessary.
 Hands on experience in identifying, sorting of Engineering Documents and drawings (Architectural & Structural Drawings, Tender drawings Electrical & Instrumentation drawings, , data sheets, manuals etc.) as per ISO 9001:2008 Quality Management System, EDMS & QMS
 Daily routine activities of Document Control, including distribution of documents, maintaining electronic folders and directories, tracking and retrieval of documents and drawings
 Ability to plan, organize, lead and coordinate the Document Control function within our multidisciplinary Engineering group, in order to meet the needs of the projects, proposals and Company’s quality requirements and timely deadlines (milestones).
 Responsible for maintaining Auto-CAD drawing information and reports in a database and Worked with Directory structures for storing and filing electronic drawing files
 Prepare submittals to consultant (Drawings, Prequalification, Technical and Materiel Submittals) follow ups and revisions with the documents
 Distribution of documents and correspondence between contractor, consultant, clients and sub-contractors and maintain the correspondence and Register, log, distribute, track, issue, maintain and control office and site project documents and drawings.
 Prepare submittals to consultant (Shop-Drawings, Prequalification, Method Statements, Technical and Materiel Submittals and RFI & RFC) follow ups and revisions and supersede the documents
 Assisting the project managers, while handling confidential project documents. Consulting project managers to deal the problems on priority basis.
 Responsible for Preparing Subcontractors Interim Payments in coordinate with the BOQ taken by Quantity and enclose relevant supporting documents
 To attend management progress meeting and preparing minutes of meeting
 To establish the Electronic Document Management System (EDMS) in the company and to train the new Document controllers / Site Secretaries required for various project sites prior to their site induction as per as per ISO 9001:2008 Quality Management System, EDMS & QMS
Office Administration / Secretarial
 Functioning the Daily office administration to Manage office operations to ensure efficient office environment
 Established the administrative work procedures for tracking daily tasks of unit staff
 Established and implemented the administrative policies and procedures for the office
 To support and manage reception desk and give proper guidelines to the supporting staff
 To attend management progress meeting and preparing minutes of meeting
 Train the new joiners about the office procedures and policies.
 Compose and distribute inter-departmental memorandums, letter and facsimile transmittals ensuring timely delivery and receipt of important information.
 To update and monitor the schedule of staff leave / staff transfer / staff requirement coordinated with HR Department and Handling employee relations, changes in the organization, confidential information issues, and other sensitive HR-related matters
 Monitor and report on office expenditure and development of process to reduce unnecessary cost. Ensure the ongoing availability and quality of office equipment and supplied. Specifically related to document control & Administration department.

Education

Master's degree, Project Management
  • at Project Management Institute (PMI)
  • April 2017

PMP®

Diploma, Certified International Commercial Contracts Manager (CICCM)
  • at IPSCM- USA
  • August 2016

Professional Certification

Diploma, IRCA Certified Lead Auditor - ISO9001:2015
  • at International Registry of Certified Auditors (IRCA) USA
  • June 2015

IMS QUALITY MANAGEMENT

Master's degree, Business Management
  • at MG University
  • July 2014
Master's degree, Business Administration
  • at MG University
  • June 2013
Bachelor's degree, Administration
  • at Vinayaka Missions University
  • June 2012

• Bachelor of Business Administration (BBA) Vinayaka Missions University, Selam

Specialties & Skills

Facility Operations
Contract Management
Commercial Management
Project Coordination
Database Administration
Administration
Projects Management
Operations Management
Facility Management
Asset Management
Commercial Management
Contracts Management
ISO9001:2015 Lead Auditor (IRCA) Certified
Banking
Trust Account System (TAS)
Finance

Languages

Hindi
Expert
Malayalam
Expert
Arabic
Intermediate
English
Expert

Memberships

Project Management Institute (PMI)
  • Member
  • November 2014
Khaleeji FZ LLC (UAE Chapter) PMI
  • Chapter Member
  • November 2014

Training and Certifications

CICCM (Training)
Training Institute:
IPSCM-USA
Date Attended:
October 2016
ISO9001:2015 LEAD AUDITOR (IRCA) (Certificate)
Date Attended:
February 2016
Valid Until:
January 2020
AutioCAD 2D (Certificate)
Date Attended:
February 2010
Valid Until:
May 2010

Hobbies

  • badminton
    won tournaments locally