Santosh Kumar

(Client: Hughes Communication), Gurgaon, India Key Result Areas:
• Team Leadership & Operations Management: Expert at managing IT teams and ensuring operational efficiency, while maintaining compliance with Service Level Agreements (SLAs) and escalation management. Proficient in using ManageEngines Service Desk for effective ticketing, inventory management, and performance reporting.
• Comprehensive System Monitoring: Proficient in managing a suite of ManageEngine products such as Desktop Central, AD Manager, and OpManager, along with external applications like Kiwi Syslog, HRMS Portal, SAP, and MIDAS, ensuring seamless IT operations and system performance monitoring.
• Network & Security Management: Experienced in administering Checkpoint Firewalls, HP/Cisco switches, and Ruckus Access Points, while ensuring the security and efficiency of Internet Leased Lines (ILLs) and overall network infrastructure.
• Server & Domain Management: Skilled in managing VMware, Blade Servers, Domain Controllers, and Citrix environments, ensuring robust and secure server management for optimal performance and minimal downtime.
• Email & Backup Solutions: Expertise in Google G Suite and Microsoft Office 365 for managing email services, backup solutions, and secure data transmission, maintaining seamless communication across the organization.
• Storage Management: Proficient in fostering IBM storage controllers, including NAS and SAN drives, ensuring efficient and secure storage, data access, and retrieval systems.
• Employee Lifecycle Management: Responsible for IT resource allocation for new employees, handling hardware and software provisioning, as well as managing the exit formalities for departing employees to ensure compliance with security protocols and company policies.
• IT Procurement & Vendor Management: Leading IT procurement processes, vendor management, and the procurement of IT products and services, ensuring smooth coordination between purchasing, billing, and support operations. Achievements:
• Streamlined IT procurement processes, negotiating with vendors to secure favorable terms and pricing, which led to a 15% reduction in technology acquisition costs.
• Implemented a comprehensive training program for the IT team, resulting in a 60% increase in technical certifications among staff members, thereby enhancing the teams overall skill set.

Taking care of IT Team Members, Managing IT Infrastructure of whole group companies and managing all below points.
Network & Firewall Management (Including New Installations, configuration, Log Checking, Troubleshooting, Policies management, Load balancing & Security Settings)
Lease line and Broadband (lease line and broadband management for HOs)
Wi-Fi Controller Management (Wi-Fi Network allowance, Uses Check, load & Log checking)
E -Mail Management ( Troubleshooting For all group companies email and domains, Creation, Deletion, Disk Quota, forwarding, password changing & Record update)
NAS Management (Managing of all Ex-Employees and Important systems data backup)
Domain Management (all Domains registration, renewal, DNS management, Billing, and their Payment follow-up)
Licensing Management (Managing MS Licensing portal, distribution & Others Software licensing & Subscriptions)
Antivirus management (Portal Management, End User Distribution, Updated and Log checking)
EPBEX & Telephone line (EPBEX Management, 0 Dialing, STD, ISD allowance, PRI & BRI telephone line troubleshooting)
Servers Management (New Installation, Configuration and buildup new Server Rolls, managing and troubleshooting existing servers, daily backup and updates checkup)
E-Tender Support (Online Site & DSC Registration, Online Tender Uploading, Document editing)
Tally, ESIC, EPFO & E-Filing Sites (Supports A/c Dept. & HR Dept. for E-failing, TDS, Webtel, ESIC and others Govt. site Support)
NCD of Employee ( No dues clearance form IT, IT Assets allocation, Mail ID block or forwarding to concern person, Data handover to dept. or take backup on NAS)
Inventory Management (HO Inventory management and allocation)
SAVIOR, Payroll & IT Ticketing System (Managing the HR Attendance, payroll software support)
Access Controller & CCTV (Access Controller & CCTV support in absence of CCTV operator)
Technical Support (All Types of Technical support to all users by visiting site or remote support)

WORK PROFILE: - Take care of Service Center & Onsite Manager, Network and System Administration, Managing Servers and Clients, Perform maintenance tasks by Remote Access, implementing new Servers etc. was responsible for taking all kind of backup for Servers and Networking devices manually or by using backup tools.

WORK PROFILE: - Take care of office and Clients Computers and other devices, Manage office and staffs Accounts, Stoke maintenance etc. Troubleshooting all kinds of computer devices and software related issue.