SANUE SARKAR

Managed end-to-end passenger assistance at the airport, ensuring a seamless experience from check-in to
boarding.
Expertly handled check-in and baggage coordination, maintaining compliance with strict airline and security
regulations.
Resolved customer complaints and issues efficiently, improving operational flow and contributing to positive
passenger feedback.

• Achieved 110%+ monthly sales targets for fixed
deposits, insurance, and other banking products
through needs-based selling
• Ensured 100% compliance with KYC and AML
documentation processes, reducing audit
discrepancies
• Resolved complex customer queries on banking
products/services, maintaining high customer
satisfaction scores
• Guided sales officers and introduced clients to
suitable financial products, improving branch
cross-sell ratio
• Maintained in-depth knowledge of all bank
products to assist customers and support smooth
branch operations
◦ Handled check-in and baggage coordination while
maintaining strict compliance with airline and
security regulations
◦ Resolved customer complaints and service
disruptions efficiently, improving operational flow
and passenger feedback
◦ Coordinated with multiple stakeholders to ensure
seamless customer experience under time pressure

As Office Assistants responsibilities include taking calls from customers and delivering
messages while also using basic office equipment like Xerox or scanners. help maintain files
to keep track of important documents, organize travel arrangements, manage supply
inventory and perform data entry as required.