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Saqib Akbar Kahoot, Customer Service Executive/Sales Accountant/Operations Support

Saqib Akbar Kahoot

Customer Service Executive/Sales Accountant/Operations Support ·Urbaser

Pakistan

Master's degree, Business Administration

Work experience

Total years of experience: 6 years, 5 months

Customer Service Executive/Sales Accountant/Operations Support

October 2023 - October 2024

Urbaser

United Kingdom

October 2023 - October 2024

Managed inventory and restocked merchandise. Recorded sales and kept copies of receipts. Monitored incoming and outgoing cash flow as well as completed end of day banking. Assisted in all aspects of the running of the recycle unit as well as general operations of the site. Focused on delivering exceptional services, while greeting customers and inquiring about their needs.
● Ensured adherence to pricing policy, stock rotation, and control measures, ensuring unit is well stocked at all times.
● Succeeded in quickly and effectively resolving all customer queries, escalating where necessary.
Company industry:
1367
Job role:
Customer Service and Call Center

Collection Officer / Account Receivable Accountant / Credit Controller

February 2018 - December 2019

Boecker Public Health

Dubai, United Arab Emirates

February 2018 - December 2019

Followed up with the clients on regular basis to ensure timely recovery of debts. Prepared clients’ statements of accounts, sales orders, credit notes, sales returns, receipt vouchers, and sales reports. Generated and delivered monthly invoices for a clientele of approx. 300+ corporate and 100+ residential customers.
● Played a key role in increasing overall collections by 5 to 10 percent.
● Achieved monthly targets by 80% to 110% on regular basis.
Company industry:
Biotechnology
Job role:
Accounting and Auditing

Borrower Verification Officer/Credit Evaluator/Business Support

June 2015 - April 2017

Mashreq Bank

Dubai, United Arab Emirates

June 2015 - April 2017

Analysed finance applications, particularly for small business enterprises. Maintained MIS on a daily and monthly basis. Performed business support functions, such as calling customers, coordinating with vendors / sales, and preparing / validating vendor invoices to ensure seamless workflow. Delivered proactive support to other departments in data entry, document scrutiny, recovery calls, and filing.
● Mitigated default risk by examining clients’ documents, performing system checks, evaluating / verifying bank statements, and initiating telephone verification calls.
● Identified fraudulent and non-running businesses by conducting physical visits to customers' business addresses for verification of their credentials.
Company industry:
Banking
Job role:
Banking

Credit Processor

December 2013 - June 2015

Emirates Nbd

Dubai, United Arab Emirates

December 2013 - June 2015

Recorded customer information, while performing document scrutiny, systems checks, and underwriting for loan applications.
● Enhanced clients’ experience by effectively performing client welcome calls and other verification calls as required.
Company industry:
Banking
Job role:
Banking

Education

International Islamic University Islamabad

February 2013

February 2013

Master's degree, Business Administration

Pakistan

GPA (point): 3.60 out of 4

GPA (point): 3.60 out of 4

Skills

Invoicing
Expert
Invoicing
Expert
Customer Service
Expert
Customer Service
Expert
Accounts Receivable
Expert
Accounts Receivable
Expert
Collections
Expert
Collections
Expert
Credit
Expert
Credit
Expert
MS Office. Numerous ERPs
Expert
MS Office. Numerous ERPs
Expert
Petty Cash
Intermediate
Petty Cash
Intermediate
Reconciliation
Expert
Reconciliation
Expert
MIS Reporting
Intermediate
MIS Reporting
Intermediate
Mystery Shopping
Expert
Mystery Shopping
Expert
Administration
Expert
Administration
Expert
Project Management
Intermediate
Project Management
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Accounting
Expert
Accounting
Expert
Sales
Intermediate
Sales
Intermediate
Management
Expert
Management
Expert
Data Entry
Expert
Data Entry
Expert
Marketing
Expert
Marketing
Expert
Call
Expert
Call
Expert
Call Center
Expert
Call Center
Expert
Debt Collection
Expert
Debt Collection
Expert
Collections
Expert
Collections
Expert
Banking
Banking
Preparation
Expert
Preparation
Expert
Auditing
Expert
Auditing
Expert
Financial Accounting
Expert
Financial Accounting
Expert
Team Management
Expert
Team Management
Expert
Science
Expert
Science
Expert
Cashiering
Expert
Cashiering
Expert

Languages

English
Expert
Arabic
Beginner
Urdu
Native Speaker

Training and Certifications

Training
Credit Management
Emirates Institute of Banking and Financial Services