Director - Training & Development Center
Ministry of Health & Prevention
Total years of experience :27 years, 8 Months
The UAE Ministry of Health (MoH) is the Public and Private Sector Health Regulatory Organisation in UAE. The federal entity mission is to enhance and develop the health system in compliance with international standards through effective legislation and strategic partnerships with local and international participants.
Brought on board as a key player in the development, opening, and implementation of new Training and Development Centre in Sharjah. The Training and Development Center’s prime objective is to enhance and improve the skills and knowledge of UAE healthcare professionals.
The center will also be training local healthcare professionals on the Ministry’s policies and guidelines, internationally adopted healthcare programs, as well as research and evidence-based practices that can address the UAE’s healthcare needs. It will cater for both public and private sector, in providing quality learning and development to its entire workforce, and reveal an opportunity to develop an integrated and coordinated service to enable sharing of knowledge in the field of science and medicine.
As the director, I develop and execute a strategy that ensures the center attains a world-class status, gains awards, and is the benchmark of healthcare training and development in the region.
The Dubai Electricity and Water Authority (DEWA) employees a workforce of about 8, 900 employees who constantly endeavour to see that both the quantity and quality of services provided are of the highest standards in consistency and reliability.
Developing, leading, and driving the corporate strategy department, I formulated strategies formulation, executed on them, drove process improvements, and effectively communicated strategies to all stakeholders.
► Led the research and analysis as a critical input to the annual strategic plan update while ensuring corporate strategy was aligned with national and regional agendas and plans.
► Develop, manage, and execute the annual plan and activities of the strategic planning department in line with the corporate objectives.
► Oversee all strategic communication to ensure that all stakeholders are informed and trained on the DEWA’s Corporate Strategy.
Carrefour, part of Majid Al Futtaim Retail, has become the most dynamic, fast-moving and exciting hypermarket chain in the region and shared its growth with more than 22, 000 employees from more than 68 nationalities in more than 16 countries
Overseeing the Learning & Development activities for all branches of the company in 16 countries around the world, I ensured training modules and materials aligned with company culture and values. Traveling to each location, I collaborated with local leaders, assessed, audited and guided all Learning & Development activities at each location.
► With Majid Al Futtaim Retail Carrefour, I created from scratch and executed a comprehensive learning and development strategy for the entire company. Part of that was an internal Learning Management System, MAF Carrefour’s first online learning center. Collaborating with e-learning designers on project scope, functionality, and outcomes, I ensured the success of the project.
► Developed internal modules on soft and hard skills for trainers and managers to use when training their teams to enhance programs and increase efficiency.
► Designed and implemented corporate Learning & Development policy as part of overall update of all HR processes.
► Developed succession planning for all management positions and designed personal development plans (PDP) for managers.
Providing public and private firms services to develop customized programs based upon client needs, budgets, and time constraints.
► Developed and led training sessions covering: management skills, sales and persuasion for corporates, accelerated learning and creativity for teachers, and self-confidence skills.
► Evaluated trainees retention and progress by administering assessments; analyzed results to determine factors related to poor learning and developed methods to circumvent similar results in the future.
► Contracted by the Arab Administrative Development Organization (ARADO) to work with government managers from all over the Arab world; reviewed performance appraisal results, suggested specific training, and led training sessions on the development of soft skills.
* Successfully completed 30 month Area Manager Training Program, the top managerial program in the airline.
* Traveled to several different countries with Emirate Airline hubs and participated in hands-on learning of every functional area of the airlinesí operations including: call center, sales, customer service, yield management, pricing, product and services, internal audit, outstation operations management, and sales management.
* Increased Sharjah ticket sales as Sales Executive in the Sharjah Free Zone.
* Shadowed the UAE Sales and Commercial VP for two weeks.
* Performed an internal sales audit of the Seoul, South Korea sales department.
* Led a team of 25 as Sales Manager of the Casablanca office; led the team through training sessions to increase sales efficacy.
* Interfaced with clients about training needs and performed assessments to aid in tailoring training programs; sought out additional resources and consulted with colleagues on best approaches to design; tracked program effectiveness after delivery.
* Delivered wide range of programs to teachers, students, and other professionals in Generative Learning, The Joy of Learning, NLP and the Natural Laws of Success.
* Trained other trainers alongside the Head of International NLP Training Associations.
* Attended and participated in international seminars like Trainerís Training Courses and Life Coaching Training.
* Handled logistics; scheduled and coordinated training venues ensuring facilities were properly equipped with A/V equipment; arranged for transportation and accommodations; assigned instructors.
* Researched attendee questions posed during training and followed up with additional insight; resolved all queries and grievances regarding content, structure, quality, and delivery of program, etc.
Developing and implementing sales and marketing plans designed to maximize sales opportunities with existing clients, I put in place the strategies and tools that accelerated growth and grew stronger partnerships.
► Called on all corporate accounts associated with the factory and fielded all inquiries and supply requests.
► Managed the HR function of the company including: hiring, pay increases, employee reviews and discipline, and training.
The best in class diploma in Learning and Development Management
University of Sharjah Executive MBA program is one of the best and the first Executive MBA programs in the country.
Key Training Attended: • Certified Neuro Linguistic Programming Trainer from The International NLP trainers Association (INLPTA) • Certified Master Practitioner in Neuro Linguistic Programming from the Canadian training center of Neuro-Linguistic Programming (CTCNLP) • Certified Practitioner in Neuro Linguistic Programming from the Canadian training center of Neuro-Linguistic Programming (CTCNLP) • Diploma in Neuro Linguistic Programming from the Canadian training center of Neuro-Linguistic Programming (CTCNLP) • Certified Practitioner in Time Line Therapy from the American Board Neuro-Linguistic Programming (ABNLP) • Certified Hypnosis Practitioner from the American Board of Hypnotherapy (ABH) • Certified Practitioner in The Power of Human Energy from the Canadian Center of Power Human Energy (CTCPHE) • Certified Practitioner in Neuro Conditioning Dynamics from the Canadian Center of Human Development Short Courses in Accelerated Learning: • Generative Learning and Training • Dynamic Learning and Training • Adult Learning Theory • Photo Reading • Memory Techniques • Creativity Techniques
Research Papers: • Darwin's Theory of Evolution and Islam • Al Taqleed in Islamic Fiqh