Senior Customer Service Executive
Jotun - Egypt
Total years of experience :12 years, 5 Months
• Maintain the external & internal customer satisfaction by handling service complaints and/or Returned Material Authorization (RMA) to meet the customer expectations.
• Execute the Decorative order handling by fully handling customers’ order and invoicing process with Finance, Sales & Supply Chain to maintain accurate data entry, invoicing and ensure customer satisfaction.
• Monitor and follow up on the actual open orders by coordinating with the Production and Distribution Planning upon the availability/shortage of Finished Goods in order to enhance the delivery performance.
• Prepare the actual backlog status for assigned customers’ by extracting from the IFS system & communicate with the Sales Department, in order to communicate the expected delivery dates for all customers’ orders.
- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- set up new customer accounts
- process orders, forms, applications and requests
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
perform customer verifications
set up new customer accounts
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
• Place signs and notices outside the exam room as per the supervisor’s/examination board’s instructions.
• Check each candidate’s ID and statement of entry (if applicable) before and during the exam.
• Issue correct exam stationary promptly and efficiently.
• Monitor candidates unobtrusively.
• Ensure only permitted materials are on each candidate’s desk (e.g. pen, pencil, eraser, test paper, ID)
• Ensure that candidates do not communicate with each other.
• Check that all candidates in allocated rows transfer their answers to mark sheets if applicable.
• Return all papers, sorted according to instructions, to the supervisor (if one is present).
• Refer candidates’ enquiries to examinations supervisors or the Exams team where appropriate.
• Ensure that no unauthorised persons enter the examination room
taking dictation and minutes;
carrying out background research and presenting findings;
producing documents, briefing papers, reports and presentations;
• Sheraton Heliopolis Language School 2003: Graduated from the Arts Section.