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Sara Abufares

Senior team leader·Extensya

Jordan

Bachelor's degree, Politict

Work experience

Total years of experience: 2 years, 9 months

Senior team leader

October 2023 - Present

Extensya

Amman, Jordan

October 2023 - Present

Results-driven Team Leader and Project Lead with 1.5+ years of experience in the food delivery and e-commerce industry. Promoted to Team Leader with direct support and recognition from the client based on outstanding performance, leadership, and operational impact. Experienced in leading large-scale operations, managing international client accounts, driving process improvements, and supporting up to 400 agents during a single shift. Strong background in customer support, project management, telecommunications, and data-driven decision-making.

Company industry:: Business Process Outsourcing (BPO)

Education

JU

July 2022