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Sara Al-shehri, Customer Experience and Marketing Analyst

Sara Al-shehri

Customer Experience and Marketing Analyst

Saudi Telecom Company(STC)

Location
Saudi Arabia
Education
Bachelor's degree, B.A in Communication and Media
Experience
5 years, 1 Months

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Work Experience

Total years of experience :5 years, 1 Months

Customer Experience and Marketing Analyst at Saudi Telecom Company(STC)
  • Saudi Arabia
  • January 2015 to January 2020

- Carried out deep dives on customer feedback to identify areas of focus to improve the customer experience.
-Managing the delivery of the stc mobile and data products using ACMS and Siebel Systems.
-Using data to identify actions to support business improvement and optimize customer experience.
-Collect customer feedback and suggest data plans based on historical subscription.

Education

Bachelor's degree, B.A in Communication and Media
  • at Imam Muhammad bin Saud Islamic University
  • January 2012

Specialties & Skills

CUSTOMER EXPERIENCE
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TECHNICAL TRAINING
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ANALYTICS
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MANAGEMENT
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MICROSOFT EXCEL
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MICROSOFT OFFICE
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MICROSOFT OFFICE SPECIALIST
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POWER BI
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PROJECT MANAGEMENT
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TABLEAU (BUSINESS INTELLIGENCE SOFTWARE)
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