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Sara Alghamdi, Business Operations Specialist

Sara Alghamdi

Business Operations Specialist·Blue Reef Diver

Saudi Arabia

Bachelor's degree, English Literature

Work experience

Total years of experience: 7 years, 5 months

Business Operations Specialist

July 2024 - Present

Blue Reef Diver

Jeddah, Saudi Arabia •Remote

July 2024 - Present

• Secured new business revenue by successfully contracting with Webook for 2 consecutive years, contributing to a 10% revenue growth in 2025. • Led the onboarding and implementation of key business systems, including Odoo (CRM), Bupa (Health Insurance), and ZenHR (HR). • Established strategic relationships with public and private sector entities and successfully onboarded 5 key partners to the company’s portfolio. • Monitored & analyzed performance KPIs related to bookings, pricing updates, and partner engagement to support business operational efficiency. • Managed partner onboarding, contract renewals, and related processes to ensure compliance and seamless stakeholder experience.
Company industry:
Entertainment
Job role:
Administration

Commercial Operations Specialist

September 2023 - June 2024

flyadeal

Jeddah, Saudi Arabia

September 2023 - June 2024

• Ensured compliance with GACA regulations by reviewing and validating operational documentation. • Analyzed flight operations data including schedules, delays, cancellations, and passenger volumes using Excel. • Supported disruption management by evaluating data and executing passenger re-accommodation decisions. • Investigated escalated cases by reviewing operational data and coordinating with internal teams. • Maintained and validated large datasets to ensure accuracy in reporting and operational processes.
Company industry:
Airlines
Job role:
Support Services

Customer Experience Officer

January 2021 - August 2023

flyadeal

Jeddah, Saudi Arabia

January 2021 - August 2023

• Earned a promotion within six months of joining flyadeal in recognition of strong performance, and quick learning. • Selected by management for a team leadership role (2023) based on performance and reliability. • Managed high-volume customer case data (100-350 cases daily), identifying recurring issues and escalation trends. • Maintained detailed records to support reporting, tracking, and performance analysis. • Coordinated with multiple departments to resolve operational and service-related issues efficiently. • Acted as the go-to point of contact during shifts in the absence of team leaders. • Developed standardized customer response templates that improved consistency and efficiency. • Consistently exceeded daily case resolution targets by 10-30% while maintaining accuracy and quality.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Call Center Representative

November 2018 - October 2020

Renfe

Rabigh, Saudi Arabia

I found this job using Bayt.com

November 2018 - October 2020

• Recognized as Employee of the Month (2019) for strong performance and service quality. • Documented and tracked customer interactions within CRM systems • Trained 6 team members in customer case management and operations as senior staff.
Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

Education

King Abdulaziz University

January 2018

January 2018

Bachelor's degree, English Literature

Saudi Arabia

GPA (point): 2.62 out of 5

GPA (point): 2.62 out of 5

Finished a research about language processing in psycholinguistic.

Skills

Attention to Details
Expert
Attention to Details
Expert
Quick Learning
Expert
Quick Learning
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Problem Solving
Expert
Problem Solving
Expert
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
MULTITASKING
Expert
MULTITASKING
Expert
CUSTOMER EXPERIENCE
Expert
CUSTOMER EXPERIENCE
Expert
AVIATION
Intermediate
AVIATION
Intermediate
TIME MANAGEMENT
Expert
TIME MANAGEMENT
Expert
MARKET RESEARCH SKILLS
Intermediate
MARKET RESEARCH SKILLS
Intermediate
SKYSPEED (AIRLINES RESERVATIONS SYSTEM)
Expert
SKYSPEED (AIRLINES RESERVATIONS SYSTEM)
Expert
COMPUTER & INTERNET SKILLS
Expert
COMPUTER & INTERNET SKILLS
Expert
DETAIL ORIENTED
Expert
DETAIL ORIENTED
Expert
GONOW (FLIGHT MONITORING SYSTEM)
Expert
GONOW (FLIGHT MONITORING SYSTEM)
Expert
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
OPERATIONAL DATA STORE
Intermediate
OPERATIONAL DATA STORE
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TOURISM
Intermediate
TOURISM
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DECISION SUPPORT SYSTEMS
Intermediate
DECISION SUPPORT SYSTEMS
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
TREND ANALYSIS
Intermediate
TREND ANALYSIS
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Microsoft Excel Professional Certificate
Step English Test
Qiyas
Feb 2020 - Apr 2023
Show credentials
Training
Finance for non-finance
May 2024
Show credentials
Tourism Principles and Practices
Ministry of Toursim KSA
Apr 2026
Show credentials
Excel: Managing and Analyzing Data
LinkedIn
Nov 2024
Show credentials

Hobbies and interests

Analysis
Research
Reading
Writing