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Sara Alghamdi, Business Operations Specialist

Sara Alghamdi

Business Operations Specialist·Blue Reef Diver

Saudi Arabia

Bachelor's degree, English Literature

Work experience

Total years of experience: 7 years, 5 months

Business Operations Specialist

July 2024 - Present

Blue Reef Diver

Jeddah, Saudi Arabia •Remote

July 2024 - Present

• Serve as the primary point of contact for external partners, ensuring alignment between operational processes and business requirements.
• Maintain and analyze partner and operational datasets to ensure accuracy and consistency across systems.
• Track key performance metrics related to bookings, pricing updates, and partner activity to support operational decision-making.
• Identify data inconsistencies and contribute to improved reporting accuracy and workflow efficiency.
• Coordinate cross-functionally to align operational data, partner requirements, and internal processes.
• Manage documentation and reporting workflows for partner onboarding, renewals, and operational updates.
Company industry:
Sports & Outdoor Activities
Job role:
Administration

Commercial Operations Specialist

September 2023 - June 2024

flyadeal

Jeddah, Saudi Arabia

September 2023 - June 2024

• Ensured compliance with GACA regulations by reviewing and validating operational documentation.
• Analyzed flight operations data including schedules, delays, cancellations, and passenger volumes using Excel.
• Supported disruption management by evaluating data and executing passenger re-accommodation decisions.
• Monitored operational performance and ensured compliance with GACA regulatory requirements.
• Investigated escalated cases by reviewing operational data and coordinating with internal teams.
• Maintained and validated large datasets to ensure accuracy in reporting and operational processes.
• Collaborated with stakeholders to support operational improvements and documentation workflows.
Company industry:
Airlines
Job role:
Support Services

Customer Experience Officer

July 2021 - August 2023

flyadeal

Jeddah, Saudi Arabia

July 2021 - August 2023

• Managed 100-350 customer cases daily, maintaining accuracy and structured data tracking in high-volume environments.
• Identified recurring issues and escalation trends, contributing to improved service handling and response efficiency.
• Analyzed customer feedback and operational data to highlight service improvement opportunities.
• Coordinated with multiple departments to resolve complex customer and operational issues efficiently.
• Maintained detailed records to support reporting, tracking, and performance analysis.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Customer Experience Agent

January 2021 - June 2021

flyadeal

Jeddah, Saudi Arabia

January 2021 - June 2021

• Processed customer bookings and changes while ensuring data accuracy within reservation systems.
• Maintained clean and accurate customer data across systems.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Call Center Representative

November 2018 - October 2020

Renfe

Rabigh, Saudi Arabia

I found this job using Bayt.com

November 2018 - October 2020

• Documented and tracked customer interactions within CRM systems.
• Managed high-volume inquiries while maintaining accurate and structured data records.
Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

Education

King Abdulaziz University

January 2018

January 2018

Bachelor's degree, English Literature

Saudi Arabia

GPA (point): 2.62 out of 5

GPA (point): 2.62 out of 5

Finished a research about language processing in psycholinguistic.

Skills

Attention to Details
Expert
Attention to Details
Expert
Quick Learning
Expert
Quick Learning
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Problem Solving
Expert
Problem Solving
Expert
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
MULTITASKING
Expert
MULTITASKING
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
CUSTOMER EXPERIENCE
Expert
CUSTOMER EXPERIENCE
Expert
AVIATION
Intermediate
AVIATION
Intermediate
TIME MANAGEMENT
Expert
TIME MANAGEMENT
Expert
MARKET RESEARCH SKILLS
Intermediate
MARKET RESEARCH SKILLS
Intermediate
SKYSPEED (AIRLINES RESERVATIONS SYSTEM)
Expert
SKYSPEED (AIRLINES RESERVATIONS SYSTEM)
Expert
COMPUTER & INTERNET SKILLS
Expert
COMPUTER & INTERNET SKILLS
Expert
DETAIL ORIENTED
Expert
DETAIL ORIENTED
Expert
GONOW (FLIGHT MONITORING SYSTEM)
Expert
GONOW (FLIGHT MONITORING SYSTEM)
Expert
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
OPERATIONAL DATA STORE
Intermediate
OPERATIONAL DATA STORE
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TOURISM
Intermediate
TOURISM
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DECISION SUPPORT SYSTEMS
Intermediate
DECISION SUPPORT SYSTEMS
Intermediate
GEOSPATIAL DATASETS
Intermediate
GEOSPATIAL DATASETS
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
TREND ANALYSIS
Intermediate
TREND ANALYSIS
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Corporate Communications Specialization
Tourism Principles and Practices
Microsoft Excel Professional Certificate
Step English Test
Qiyas
Feb 2020 - Apr 2023
Show credentials
Corporate Communications Specialization
University of California, Irvine (Coursera)
Sep 2025
Show credentials
Training
Finance for non-finance
May 2024
Show credentials
Tourism Principles and Practices
Ministry of Toursim KSA
Apr 2026
Show credentials
Excel: Managing and Analyzing Data
LinkedIn
Nov 2024
Show credentials

Hobbies

  • Research
  • Reading
  • Writing