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Sara Ahmad, Call center agent

Sara Ahmad

Call center agent ·Alghanim industries

Kuwait

Diploma, Computer Science

Work experience

Total years of experience: 9 years, 6 months

Call center agent

November 2015 - March 2022

Alghanim industries

Al Kuwait, Kuwait

November 2015 - March 2022

help the customer with their needs
we are handling the service center calls, delivery and installment department calls and the complains,
department calls,

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

port security in ministry of interior

December 2016 - October 2021

Ministry Of Interior - Kuwait

Al Kuwait, Kuwait

December 2016 - October 2021

Check passengers passport validation and stamp the passport after check the identity

Company industry:
Law Enforcement & Civil Defence
Job role:
Management

passports agent

December 2016 - October 2021

ministry of interior

Al Ahmadi, Kuwait

December 2016 - October 2021

إدارة امن المنافذ البريه - منفذ النويصيب

Company industry:
Military & Defense
Job role:
Customer Service and Call Center

Boarder security

December 2016 - October 2021

Ministry Of Interior - Kuwait

Al Ahmadi, Kuwait

December 2016 - October 2021

Company industry:
1358
Job role:
Security

boarders security

December 2016 - October 2021

Ministry Of Interior - Kuwait

Al Ahmadi, Kuwait

December 2016 - October 2021

Company industry:
Private Security Services
Job role:
Security

boarder security

December 2016 - October 2021

Ministry Of Interior - Kuwait

Al Ahmadi, Kuwait

December 2016 - October 2021

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Security

Call Center Agent

July 2013 - December 2014

gulfbank

Al Kuwait, Kuwait

July 2013 - December 2014

Company industry:
Banking
Job role:
Customer Service and Call Center

Admin Assistant for the CEO

December 2012 - February 2014

ALBABTAIN COMP.

Al Kuwait, Kuwait

December 2012 - February 2014

Customer service
Ooredoo
Customer service Inbound and Outbound calls
ALBABTAIN COMP.
Admin Assistant for the CEO
Gulf Bank Of Kuwait
Call Center Agent
Ministry Of Interior
Boarder security

Company industry:
Automotive Manufacture

Admin Cordenator

December 2012 - January 2014

Al Babtain Group

Al Kuwait, Kuwait

December 2012 - January 2014

Administration

Company industry:
Automotive Dealership & Distributor
Job role:
Management

admin assistant

December 2011 - January 2014

Al Babtain Group

Al Kuwait, Kuwait

December 2011 - January 2014

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

Customer service agent

April 2012 - July 2012

gulf bank of kuwait

Al Kuwait, Kuwait

April 2012 - July 2012

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

Kuwait national institution

November 2024

November 2024

Diploma, Computer Science

Kuwait

GPA (percentage): 98%

GPA (percentage): 98%

National Institute For Administrative Sciences

October 2024

October 2024

Diploma, Computer Science

Kuwait

GPA (percentage): 98%

GPA (percentage): 98%

98

kuwait international institute

September 2024

September 2024

Diploma, Computer Science

Kuwait

GPA (percentage): 98%

GPA (percentage): 98%

Kuwait national institute

September 2024

September 2024

Higher diploma, Computer Science

Kuwait

Jumana Bent Abe Taleb High School

June 2024

June 2024

High school or equivalent, Science

Kuwait

GPA (percentage): 66.26%

GPA (percentage): 66.26%

Customer service - Call center agent

International Institute of kuwait

June 2024

June 2024

Diploma, Computer Sciense

Kuwait

GPA (percentage): 98%

GPA (percentage): 98%

1 Year diploma in Computer science.

Batman University

June 2024

June 2024

Diploma, Computer Science

Kuwait

معهد الكويت الوطني

January 2010

January 2010

High school or equivalent, Computer Science diploma

Kuwait

Kuwait national institute

November 2009

November 2009

Higher diploma, Computer Science

Kuwait

Batman University

October 2009

October 2009

Diploma, Computer Science

Kuwait

Kuwait national institute

June 2009

June 2009

Diploma, Computer Science

Kuwait

Skills

Administration
Expert
Administration
Expert
Call Center
Expert
Call Center
Expert
Human Resources
Expert
Human Resources
Expert
Customer Service
Expert
Customer Service
Expert
Computer Science
Expert
Computer Science
Expert
service center
Expert
service center
Expert
customer interactions
Expert
customer interactions
Expert
sellers agent
Intermediate
sellers agent
Intermediate
operation
Intermediate
operation
Intermediate
performance center
Beginner
performance center
Beginner
retail
Beginner
retail
Beginner
Administration
Expert
Administration
Expert
Call
Expert
Call
Expert
Management
Expert
Management
Expert
Data Entry
Expert
Data Entry
Expert
Call Center
Expert
Call Center
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
NATIONAL AIRSPACE SYSTEM (NAS)
Intermediate
NATIONAL AIRSPACE SYSTEM (NAS)
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
Internet
Expert
Internet
Expert
Employees support
Expert
Employees support
Expert
Microsoft office
Expert
Microsoft office
Expert
Social media sites
Expert
Social media sites
Expert
hadling customer service under pressure
Expert
hadling customer service under pressure
Expert
Customer support
Expert
Customer support
Expert
teamwork
Expert
teamwork
Expert
mobile
Expert
mobile
Expert
outbound
Intermediate
outbound
Intermediate
problem solving
Expert
problem solving
Expert
quality assurance
Expert
quality assurance
Expert
telemarketing
Expert
telemarketing
Expert
marketing
Expert
marketing
Expert
sales representatives
Intermediate
sales representatives
Intermediate
office work
Intermediate
office work
Intermediate
team management
Intermediate
team management
Intermediate
team leadership
Expert
team leadership
Expert
outlook
Expert
outlook
Expert
order
Expert
order
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
purchasing
Beginner
purchasing
Beginner
merchandising
Beginner
merchandising
Beginner
mail
Expert
mail
Expert
Human Resources
Expert
Human Resources
Expert
Customer Service
Expert
Customer Service
Expert
Computer Science
Expert
Computer Science
Expert

Social profiles

Languages

Arabic

Expert

English

Expert

Memberships

Kuwait rescue and support team

A member

March 2022

Training and Certifications

Certifications
Gulf bank Training
Feb 2012

Training
Customer service and soft skills
Nas
Nov 2010
English Courses level 1 and 2
Nas
Nov 2010

Hobbies and interests

Technology and reading