Program deputy Manager
German Cooperation for development (GIZ)
Total years of experience :17 years, 4 Months
▪ Partner employment centers and local NGOs capacity development and trainings
▪ Supporting partners employment centers and service providers in managing social media,
events, and financial settlements
▪ Overseeing partner employment centers and local NGOs KPIs through supporting in their
annual operational planning, monthly monitoring visits and reporting on their performance.
▪ Supporting in achieving the project's indicators through supporting the implementing partners
in the project implementation plan.
▪ Finalizing matchmaking software through monitoring the training, testing and launching
process.
▪ Supporting the team in finding suitable service providers for new contracts and finalizing their
respective contractual procedures.
▪ Organizing partners networking events (logistics, procurement procedures (buds, quotations,
offers) and financial settlement procedures according to GIZ financial procedures.
Conduct orientation sessions and arrange on-the-job training for new hires.
Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
Develop testing and evaluation procedures.
Conduct or arrange for ongoing technical training and personal development classes for staff members.
Confer with mangers of different units in the organization and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
Develop and organize training manuals, multimedia visual aids, and other educational materials.
Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
Analyze training needs to develop new training programs or modify and improve existing programs.
Review and evaluate training and apprenticeship programs for compliance with government standards.
Train instructors and supervisors in techniques and skills for training and dealing with employees.
Coordinate established courses with technical and professional courses provided by community schools and designate training procedures.
All associated internet banking setup & maintenance for customers.
All related activities/efforts in mitigating account takeover and internet banking fraud.
Fulfill daily work/functions while adhering to bank policies and procedures and complying with all governmental rules/regulations.
Process and balance transaction entries.
All associated Posting and Reconciliation duties are performed timely and accurately.
Monitor the Department’s support email box and assist banking centers by supervising over the staff handling customers via telephone support.
Handling the Internet Banking requests, and other Electronic Banking needs.
Cross-train with other department associates for other various duties as assigned.
Resolve more complex issues presented to the department.
Perform as department lead on projects at times.
Be able to complete given projects with minimal supervision.
Serve as backup for the day-to-day senior supervisory processes when necessary.
Assumes responsibility for Bank Secrecy Act / Anti Money Laundering related duties as required or assigned.
Will be responsible for reporting any suspicious or unusual activity by customers or associates.
Supervision over the internet banking staff and training the newly hired ones.
Responsible for communication with clients and media, prepare and present the presentation of the company also, responsible for handling and discussing the quotation with the customers. I was responsible for the overall coordination of the event from decoration, catering, and sponsorship to the closing of the event; regarding the Events of Company it started mainly by school events as: welcome parties, Iftar Ramadan, day uses, camps, proms ….Etc. In addition, we were we in charge of the overall coordinating of the weddings.
