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Sara Atef, Supervisor & Assistant Manager – Gaming Store

Sara Atef

Supervisor & Assistant Manager – Gaming Store·(Saudi Market - Souq Al Gamer)

Egypt

Bachelor's degree, English Section

Work experience

Total years of experience: 4 years, 2 months

Supervisor & Assistant Manager – Gaming Store

January 2023 - January 2026

(Saudi Market - Souq Al Gamer)

Saudi Arabia

January 2023 - January 2026

• Supervised daily operations of the gaming store and ensured smooth
workflow.
• Assisted the manager in handling orders, customer issues, and team
coordination.
• Coordinated with suppliers to ensure fast and efficient delivery of orders.
• Managed communication between buyers and sellers to complete deals
successfully.
• Improved customer satisfaction by resolving issues quickly and professionally.
Company industry:
Video Gaming
Job role:
Administration

Remote Customer Service Specialist

January 2019 - January 2020

Cleaning Products Company

United Arab Emirates

January 2019 - January 2020

• Responded to customer inquiries and provided product information.
• Coordinated order deliveries to ensure timely service.
• Built strong relationships with clients and maintained satisfaction.
Company industry:
Industrial Production
Job role:
Customer Service and Call Center

Education

Mansoura University

January 2023

January 2023

Bachelor's degree, English Section

Egypt

GPA (rating): Good

GPA (rating): Good

Skills

Management
Expert
Management
Expert
HR Management
Expert
HR Management
Expert
Customer Service
Expert
Customer Service
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Organizational Effectiveness
Expert
Organizational Effectiveness
Expert
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GAMING LAW
Intermediate
GAMING LAW
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Customer Care
Intermediate
Customer Care
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Administration
Intermediate
Administration
Intermediate
Management
Intermediate
Management
Intermediate
Human Resources
Intermediate
Human Resources
Intermediate
Call Center
Intermediate
Call Center
Intermediate
Recruitment
Intermediate
Recruitment
Intermediate
Data Entry
Expert
Data Entry
Expert
Front Office
Intermediate
Front Office
Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Intermediate

Memberships

اتحاد طلاب جامعه المنصوره

متطوعه في أنشطة اتحاد الطلاب

June 2020

Training and Certifications

Certifications
Negotiation Skills Workshop
Customer Service Training

Hobbies and interests

احب القراءه وتطوير نفسي بالاضافه الي تعلم أشياء جديدة وتحسين مهاراتي،

تحقيق نتائج ملموسة وتنظيم مهام العمل بكفاءة مع تطوير مستمر لمهارات التواصل وحل المشكلات تميزي علي الفريق وأخذ مكافات بالاضافه الي ترقيتي من موظفه خدمه عملاء الي مشرفه