Sara Bouziane

Welcomed guests from a wide range ofinternational backgrounds and handled
check-in and check-out procedures using OPERA PMS, ensuring reservations,
room assignments, and guest details were accurate.
Managed room reservations, booking modifications, and cancellations through the
OPERA system while responding to guest inquiries by phone, email, and in
person.
Assisted guests with transportation arrangements, local recommendations, and
general information to ensure a comfortable and enjoyable stay.
Worked efficiently in a fast-paced front desk environment, handling multiple guest
requests atthe same time while maintaining a calm and professional attitude.
Coordinated dailywith housekeeping, maintenance, and managementteams to
ensure rooms were prepared on time and guest concerns were addressed
quickly.
Processed payments, deposits, and invoices, maintaining accurate guest account
records within the OPERA system.
Responded to guest concerns and complaints professionally, working to resolve
issues and maintain high levels ofguest satisfaction.
Answered incoming calls, managed front desk emails, and provided clear
information about hotel services and facilities.
Maintained an organised reception area while ensuring confidential handling of
guest information and supporting colleagues during busy check-in and check-out
periods.

Assisted customers with choosing clothing and finding the right sizes orstyles
Operated the cash register and payment system for purchases
Maintained store presentation and organised merchandise displays
Helped create a welcoming environment by greeting customers and offering
assistance when needed