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Sara Bouziane, receptionist

Sara Bouziane

receptionist·Premier Inn Hotels

United Arab Emirates

Diploma, Turkish

Work experience

Total years of experience: 1 years, 5 months

receptionist

October 2025 - Present

Premier Inn Hotels

Dubai, United Arab Emirates Hybrid

October 2025 - Present

Company industry:
Hospitality & Accomodation

Hotel Receptionist

January 2025 - Present

Hotel Premier inn Dubai international Airport

Dubai, United Arab Emirates Hybrid

January 2025 - Present

Welcomed guests from a wide range ofinternational backgrounds and handled
check-in and check-out procedures using OPERA PMS, ensuring reservations,
room assignments, and guest details were accurate.
Managed room reservations, booking modifications, and cancellations through the
OPERA system while responding to guest inquiries by phone, email, and in
person.
Assisted guests with transportation arrangements, local recommendations, and
general information to ensure a comfortable and enjoyable stay.
Worked efficiently in a fast-paced front desk environment, handling multiple guest
requests atthe same time while maintaining a calm and professional attitude.
Coordinated dailywith housekeeping, maintenance, and managementteams to
ensure rooms were prepared on time and guest concerns were addressed
quickly.
Processed payments, deposits, and invoices, maintaining accurate guest account
records within the OPERA system.
Responded to guest concerns and complaints professionally, working to resolve
issues and maintain high levels ofguest satisfaction.
Answered incoming calls, managed front desk emails, and provided clear
information about hotel services and facilities.
Maintained an organised reception area while ensuring confidential handling of
guest information and supporting colleagues during busy check-in and check-out
periods.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Sales assistant in a Clothing Store

April 2025 - August 2025

Anniba Shop

Blida, Algeria Hybrid

April 2025 - August 2025

Assisted customers with choosing clothing and finding the right sizes orstyles
Operated the cash register and payment system for purchases
Maintained store presentation and organised merchandise displays
Helped create a welcoming environment by greeting customers and offering
assistance when needed

Company industry:
Perfume & Cosmetics
Job role:
Sales

Education

University Of Continuing Education - Algeria

May 2025

May 2025

Diploma, Turkish

Algeria

Highschool Hamza ben Abd

January 2024

January 2024

High school or equivalent, Administration And Basic Sciences

Algeria

Skills

COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RAPPORT BUILDING
Intermediate
RAPPORT BUILDING
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate

Languages

English
Beginner
Arabic
Beginner
French
Beginner
Turkish
Beginner