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sara diab, Call center agent

sara diab

Call center agent

Wasla Contact Center

Location
Egypt - Cairo
Education
High school or equivalent, Commerce
Experience
4 years, 8 Months

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Work Experience

Total years of experience :4 years, 8 Months

Call center agent at Wasla Contact Center
  • Egypt - Cairo
  • June 2011 to March 2014

Worked on several projects
1. Vodafone.
2. Tedata.
3. Offshore accounts.

Sales at American Life Insurance Company
  • Bahrain
  • January 2011 to June 2011

• American Life Insurance Company
"Sales outdoor" at sales department from 1/1/2011 to 1/6/2011.

Sales outdoor at American Life Insurance Company
  • Egypt - Cairo
  • January 2011 to June 2011
customer care provider at several retail stores
  • Egypt - Cairo
  • May 2009 to September 2010

Worked during college as a customer care provider in several retail stores.

Education

High school or equivalent, Commerce
  • at Ain Shams University
  • June 2010

Ain Shams University Major: Commerce. September 2006 - June 2010

Bachelor's degree, Commerce
  • at Ain Shams University
  • June 2010

Specialties & Skills

Presentation & Project Development
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Business Correspondence and Report Writing
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Microsoft Office applications
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Marketing
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Customer value and how to handle customers
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SALES
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SALES DEPARTMENT
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Languages

Arabic
Expert
English
Expert
English
Expert
Arabic
Expert

Training and Certifications

Future Generation Foundation. (Training)
Training Institute:
Future Generation Foundation.
Date Attended:
November 2010
Negotiation and World class customer service course by Dale Carnegie. (Training)
Training Institute:
Future Generation Foundation
Date Attended:
November 2010