Call Center Supervisor
KONE Corporation
Total years of experience :9 years, 10 Months
Call center supervisor and handle all the complaints (quality)
Siemens Ltd. - Jeddah, KSA
Uptime Service Consultant, Healthcare sector - Customer service Department
Team Leader for the uptime service center all the regions in the kingdom
CS Database key user
Creating New Customer, equipment’s & material
Linking new equipment’s to the customers
Maintaining and updating the current data
Preparing the quotations for customer and following up
September 2010 - Current
SPIRIDON & SAP Siemens Ltd. - Jeddah, KSA
Support Specialist in Siemens Medical, Customer service Department
Responsible for taking customer calls
Open work orders for the engineers using SAP "SPIRIDON"
Order parts needed for medical equipment using SAP "SPIRIDON"
Prepare Monthly Reports for,
Engineers missed jobs
Equipment in the system with contracts and No PPM’s
Following up for engineers work
Backup as a business admin in the marketing customer service department for preparing the sales quotations for customers and following up
Frequently update customer quotations in the SAP “SPIRIDON”
March 2006 to May 2009
Siemens Ltd. - Jeddah, KSA Uptime Service Consultant, Healthcare sector - Customer service Department Team Leader for the uptime service center all the regions in the kingdom CS Database key user Creating New Customer, equipment’s & material Linking new equipment’s to the customers Maintaining and updating the current data Preparing the quotations for customer and following up September 2010 - Current SPIRIDON & SAP Siemens Ltd. - Jeddah, KSA Support Specialist in Siemens Medical, Customer service Department Responsible for taking customer calls Open work orders for the engineers using SAP "SPIRIDON" Order parts needed for medical equipment using SAP "SPIRIDON" Prepare Monthly Reports for, Engineers missed jobs Equipment in the system with contracts and No PPM’s Following up for engineers work Backup as a business admin in the marketing customer service department for preparing the sales quotations for customers and following up Frequently update customer quotations in the SAP “SPIRIDON” March 2006 to May 2009