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Sara Hammoud

Passenger Services Shift Leader

Location:
Lebanon - Beirut
Education:
Bachelor's degree, Travel And Tourism Management
Experience:
13 years, 0 months

Work Experience

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List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  13 Years, 0 Months   

November 2014 To June 2020

Passenger Services Shift Leader

at Lebanese Air Transport
Location : Lebanon - Beirut
-Monitor the activities of the various sections (Ground Handling Agents) in the airport and coordinate with other areas (cleaning, special care, VIP’s, ramp controller and line Services) to assure entire departments as well as staffs conform to company KPIs.
- Conduct spot-checks on operations and staff to ensure adequate standards are maintained.
-Provide motivational leadership to Agents, Supervisors and others, to achieve consistently high quality services to our customers.

Education

What's your educational background?
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October 2013

Bachelor's degree, Travel And Tourism Management

at Lebanese University
Location : Lebanon - Beirut
Grade: 73.87 out of 100

Specialties & Skills

CUSTOMER RELATIONS

DOCUMENTATION

REPORTING

COORDINATING

MULTI-TASKING

LEADERSHIP

PROBLEM SOLVING

COMPUTER LITERACY

office administration

marketing

negotiation

team management

operation

operations management

teamwork

team leadership

quality assurance

quality analysis

quality auditing

office work

office management

Quality Inspection

Travel Services

Safety Management Systems

Human Factors

Training and Development

Languages

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For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

Arabic

Expert

English

Expert

French

Expert

Spanish

Intermediate

Training and Certifications

Ground Handling of Dangerous Goods (Category#9) ( Training )

LAT
July 2020 (5 hours)

Insepction & Auditing (Based on ISO 19011:2018) ( Certificate )

Issued in: October 2018

Airport Services-Passenger Handling ( Certificate )

Issued in: October 2018 Valid Until: - October 2021

Safety Management System-Basic ( Certificate )

Issued in: November 2019 Valid Until: - November 2022

Human Factor ( Certificate )

Issued in: February 2020 Valid Until: - February 2023

Hobbies and Interests

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travelling

In my latest role as a Leader/Manager at LAT, I have proven to be a reliable, professional and efficient manager. Poised, resourceful and adjustable to any working environment.

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