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Sara Hammoud, Passenger Services Shift Leader

Sara Hammoud

Passenger Services Shift Leader·Lebanese Air Transport

Lebanon

Bachelor's degree, Travel And Tourism Management

Work experience

Total years of experience: 5 years, 8 months

Passenger Services Shift Leader

November 2014 - June 2020

Lebanese Air Transport

Beirut, Lebanon

November 2014 - June 2020

-Monitor the activities of the various sections (Ground Handling Agents) in the airport and coordinate with other areas (cleaning, special care, VIP’s, ramp controller and line Services) to assure entire departments as well as staffs conform to company KPIs.
- Conduct spot-checks on operations and staff to ensure adequate standards are maintained.
-Provide motivational leadership to Agents, Supervisors and others, to achieve consistently high quality services to our customers.
Company industry:
Airlines
Job role:
Hospitality and Tourism

Education

Lebanese University

October 2013

October 2013

Bachelor's degree, Travel And Tourism Management

Lebanon

GPA (percentage): 73.87%

GPA (percentage): 73.87%

View attachment

Skills

Quality Inspection
Expert
Quality Inspection
Expert
Travel Services
Expert
Travel Services
Expert
Safety Management Systems
Expert
Safety Management Systems
Expert
Human Factors
Expert
Human Factors
Expert
Training and Development
Expert
Training and Development
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
REPORTING
Expert
REPORTING
Expert
COORDINATING
Expert
COORDINATING
Expert
MULTI-TASKING
Expert
MULTI-TASKING
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
COMPUTER LITERACY
Expert
COMPUTER LITERACY
Expert
PLANING
Expert
PLANING
Expert
office administration
Expert
office administration
Expert
marketing
Expert
marketing
Expert
negotiation
Expert
negotiation
Expert
team management
Expert
team management
Expert
operation
Expert
operation
Expert
operations management
Expert
operations management
Expert
outlook
Expert
outlook
Expert
teamwork
Expert
teamwork
Expert
mail
Expert
mail
Expert
team leadership
Expert
team leadership
Expert
quality assurance
Expert
quality assurance
Expert
quality analysis
Expert
quality analysis
Expert
quality auditing
Expert
quality auditing
Expert
sabre
Expert
sabre
Expert
tourism
Expert
tourism
Expert
office work
Expert
office work
Expert
office management
Expert
office management
Expert

Languages

Arabic
Expert
English
Expert
French
Expert
Spanish
Intermediate

Training and Certifications

Certifications
Airport Services-Passenger Handling
Oct 2018 - Oct 2021
Show credentials
Safety Management System-Basic
Nov 2019 - Nov 2022
Show credentials
Human Factor
Feb 2020 - Feb 2023
Show credentials
Insepction & Auditing (Based on ISO 19011:2018)
Oct 2018
Show credentials
Training
Ground Handling of Dangerous Goods (Category#9)
LAT
Jul 2020
Show credentials

Hobbies

  • travelling
    In my latest role as a Leader/Manager at LAT, I have proven to be a reliable, professional and efficient manager. Poised, resourceful and adjustable to any working environment.