sarra houam

Oversee daily hospitality operations(housekeeping, reception, patient services).
Supervise staff schedules, attendance, and performance. Ensure cleanliness, safety,
and service quality across hospital areas. Handle patient and visitor inquiries and
resolve complaints promptly. Coordinate with clinical and administrative departments
for smooth service delivery. Conduct inspections to ensure compliance with HMC
standards and infection control. Prepare daily operational and incident reports.
Maintain a welcoming and supportive environment for patients and visitors.
seamlessp atient experience.

Greet and welcome customers visiting the Natural Secrets store.
Present, demonstrate, and explain Natural Secrets products to customers.
Understand customer needs and recommend suitable products (e.g. skincare, natural
cosmetics, etc.).
Maintain thorough product knowledge — ingredients, benefits, usage instructions.
Manage and process sales transactions; handle cash register / POS system.
Keep displays, stock shelves, and store environment clean, organized, and visually appealing.
Monitor inventory levels and report low stock or restocking needs.
Engage in promotions, offers, and loyalty programs when applicable.

Welcomed and assisted families and children, ensuring a positive and enjoyable customer
experience.
Handled inquiries, ticketing, membership registration, and guided customers through available
activities and services.
Resolved complaints and concerns in a professional manner, maintaining high levels of
customer satisfaction.
Ensured safety procedures and company policies were communicated clearly to parents and
children.
Collaborated with colleagues to maintain a clean, safe, and engaging environment for visitors.
Contributed to sales targets by promoting memberships, packages, and special offers.

Provided front-line assistance to customers by handling inquiries, complaints, and service
requests in person, by phone, and via email.
Assisted clients with postal services including mail tracking, parcel delivery, money transfers,
and bill payments.
Ensured accurate processing of transactions while maintaining compliance with company
policies and procedures.
Delivered clear information about services, pricing, and delivery times to support customer
decision-making.
Resolved issues efficiently to maintain customer satisfaction and strengthen client loyalty.
Maintained records of customer interactions and reported recurring problems to
management for service improvement.
Contributed to a positive and professional environment by supporting team goals and
providing high-quality service.