wassim kaabia

- Lead retail store operations, overseeing staff scheduling, recruitment, and performance
coaching.
- Implement sales strategies to achieve and exceed targets, ensuring consistent KPI
performance.
- Manage inventory control, vendor contracts, and product availability to maintain
operational efficiency.
- Prepare and monitor annual budgets, analyzing variances and initiating corrective actions.
- Build and maintain strong customer relationships to improve customer satisfaction scores.

• Lead retail store operations, overseeing staff scheduling, recruitment, and performance
coaching.
• Implement sales strategies to achieve and exceed targets, ensuring consistent KPI
performance.
• Manage inventory control, vendor contracts, and product availability to maintain
operational efficiency.
• Prepare and monitor annual budgets, analyzing variances and initiating corrective actions.
• Build and maintain strong customer relationships to improve customer satisfaction scores.

PROFESSIONAL EXPERIENCE:

• (16/05/2014 TO November 2016 ), as an Assistant Store manager
• (04/03/2013 TO 15/05/2014), as a senior sales associate
in Magrabi optical company.
Magrabi Optical Retail Company: About Us
The Magrabi Company was first established by Dr. Amin El-Maghraby in Egypt in 1927. Proudly following in his fathers footsteps, Dr. Akef El-Maghraby continued investing in the field of eye care services, and lay the foundation for Magrabi Hospitals and the Magrabi Retail Group.

Assistant store manager Job Duties and Tasks:

- Manage all the team such sales target and schedules working hours,
Arrange all weekly meeting with sales staff, discuss all targets and issues.
- Reaching sales targets and increasing profits, and daily bank cash deposit
- Dealing with customer service issues such as queries and complaints
- Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.
- Measure clients bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.
- Verify that finished lenses are ground to specifications.
- Prepare work orders and instructions for grinding lenses and fabricating eyeglasses.
- Maintain records of customer prescriptions, work orders, and payments.
- Perform administrative duties such as tracking inventory and sales,
- Submitting patient insurance information.

• 11/05/2012 to 28/02/2013: A position as a Technical Commercial, a direct sales executive in an insurance company. .
The Tunisian company for insurance of foreign trade COTUNACE.
Building on decades of experience and a wealth of knowledge in export credit risk assessment, « COTUNACE » the Tunisian Company for Insurance of Foreign Trade, offers insurance products destined to protect Tunisian companies against outstanding payment risks and market disruption of both a commercial and non-commercial origin, inherent to international trade.
As a technical commercial, FRONT OFFICE AGENT I have many functions. Manager customer files (database, phone, visit customers), I try to meet the specifications and negotiate the insurance contracts. (Price, time limits, conditions and modes of regulation, premium rates.). My technical skills allow me to better analyze the needs and achievements of commercial offers, and provide the best service to the customers.
• 15/06/2010 to 15/09/2010: (3 months) Summer Training period in the company “ALPAGA DESIGN” specialist in modern and contemporary furniture.
(Akouda Sousse, Tunisia).

• 01/08/2009 to 31/08/2009: (1 month) Summer Training period in the sales department in the company “General Equipment Doudeshe” Sale of Spare Parts industry.

• 01/07/2009 to 31/07/2009: (1 month) Summer Training period in BIAT (INTERNATIONAL ARAB BANK OF TUNISIA).

• 01/07/2007 to 31/08/2008: (14months) a modern furniture showroom Sales supervisor, my duties and responsibilities include primarily leading and motivating the sales employees to achieve sales goals of the company. I also participate in the preparation of commercial policy in connection with marketing department. Also I must handle customer’s complaints and work directly with customers to resolve problems.
In the company “ALPAGA DESIGN” specialist in modern and contemporary furniture.
(Akouda Sousse, Tunisia).

• Managed staff schedules, conducted weekly meetings, and drove sales performance
improvements.
• Handled escalated customer issues, delivering personalized solutions.
• Coordinated optical product sales, measurements, and prescriptions.
• Maintained accurate inventory records and processed daily cash deposits.

• Managed customer accounts, negotiated contracts, and provided customized insurance
solutions.
• Conducted clients need analysis to deliver competitive proposals.