Customer Service Coordinator
Engineering Design & manufacturing
Total years of experience :12 years, 1 Months
Prepare invoices.
Prepare new offers for new and existing clients.
Prepare the yearly maintenance contract.
Handle and resolve customers complaints.
Follow up with customers.
Monitor daily attendance and scheduled absences.
Respond promptly to customers inquiries.
Set up new customers accounts.
Direct requests and unresolved issues to the designated resource.
Responsible for the collection.
Audit employees performance.
Record details of inquiries, comments, and complaints.
Record technician’s daily visits and prepare their activities reports.
Communicate and coordinate with internal departments.
Maintain detailed call activity reports and provide them to the general manager on a regular basis.