customer service supervisor
al qaswaa
Total years of experience :6 years, 2 Months
o Activated dealing with customers
o Constant monitoring of the clients
o Follow-up my team and review their reports
o Follow-up the efficiency of sales in the following-up the customers and report them to the management
o making quotations to the customers from the company price list
o Provide after sales service
o Follow-up purchases and know when the presence of the goods required and access to customers
o Making daily reports to the sales manager
o Follow-up customer problems and work to resolve it.
o Implementation of the orders to supply customers.
o Research work continues to expand customer base.
o Sales representative.
o Follow-up billing, delivery, shipment
o Receiving data from customers personally, by telephone, by mail or by fax.
o Making Insurance policy online for the customers.
o Receiving there complains and try to work it out.
o Making backup policy for each one and save it.
o Full responsibility for the company phone lines .
o Handling and presenting all office applications and paper work
o Following up the clients and make sure that they are satisfied
o Coordination between the company and the insurance policy company
o Receiving translations documents from client to the German embassy and return it back when its finished
o Distribution of the work for the staff and following it up .
o Arranging all matters in the company.
o Receiving complaints from students and try to find quick solutions.
o Prepare attend for staff and determine discounts according to the company’s rules .
o Prepare payroll for staff .
o Supervising the hole courses process (student - instructor - management)
o Preparing the exams for ICDL courses, marking them and preparing the tests results .
o Full responsibility for the finances of the lab .
o ICDL Tester for the ministry of communication and UNICCO exams.
o A supervisor of operators in Net Skill Company
o Full responsibility for the company phone lines .
