سارة terjuman

As a Marketing Manager, I am the non-tangible source of income in the company but the active part of the Worldwide group. I am responsible for developing, implementing, and carrying out strategic marketing plans for the entire F&B brands.
(Dippingo. chocolate bar, Choowy Goowy, Shaketastic and Mankoucha)

And to do the followings:

To enhance the brands' profit, Brands' reputation, and image within the market, customers' loyalty, brand footfall, and make our brands famous in the Qatari market.

Duties :

-Direct Communication with the franchiser
-Market Research
-Create Marketing Calendar for the whole year and for each brand .
-Ideas creator .
-Advertising
-Events
-Social Media ( instagram, twitter, facebook, etc ...)
-Sales Targeting
-Staff Development
-Monitoring Brands' Performance
-Setting Plans to develop Brands
-Customers' Relationship
- B to B
-Photographing (additional skills )
-Draw a visual ads., products or shop (additional skills )

Brand manager

Models Own is a Cosmetic brand based in ( u.k).

-Prepare a feasibility study and submitted it to the franchiser in aspect of launching their brand in Qatar market .

Duties & Responsibility:

-Create work procedure and run the operation based on paper work and standard (S.O.P)

-Opening first Models Own outlet in qatar .

-Staff recruiting .

-Evaluating staff performance and create staff action development for staff.

- Provide standard customer service training to the staff.

- Ordering from the principal in Uk.

-Analyze market, consumer, and competitive information to set new products pricing and managing the price on existing items.

-Finance: Generate costing, profit and loss reports.

-Develops growth targets, business objectives and brand strategies.

-Promote the brand and every new launches through publishing advertising, press release and paid ads in social media .

-Experience of setting up events and invite customers to introduce them about our new launches .

- Experience of managing a distribution department.

- Experience of dealing with contractor to finalize the projects related to models own .

(pioneer staff) Stylist, and Assistant manager when necessary in Jo Malone Qatar (estee lauder) responsibility of maintaining the outstanding customer service as per JO malone standards,

Duties:

-Greet and Welcome the customer
-Assist the customers and identify their needs.
-Close the sale and make add-on's
-Submit daily and weekly reports
-Generating sales,
-Inventory & stocktaking
- Merchandising,
- Safeguarding company assets,
-Work on a highly standard SOP

Moreover, I've got a Training in Dubai for 2 months in customer service and brand standard. As I was Traveling frequently to be updated with Estee Lauder company.

I've got an experience of:
- customers service.
- promoting new launch
- merchandising
- working under pressure

experience of customer service, dealing with money and currencies

my role is achieving the monthly target by using my sales skills to convince customer to buy product specially the new product lunched in Beirut's market

fIRST EXPERIENCE AS Cashier and customer service in "Al-Terjuman jewelry" (Hamra, Beirut) experience of getting responsible for an luxury service in a jewelry shop as i learn to be committed .

Training on Body builder system specialized for accounting and administration at “RCAM Company” (Lebanon Beirut, Hamra)