Social Media Community Manager
Mana By Us
Total years of experience :1 years, 9 Months
• Posting on Social Media Platforms (mainly Instagram).
• Work collaboratively with the copywriting and graphic design teams to ensure the content matches the brand identity and is delivered on time.
• Setting deadlines and following up with the copywriting and graphic design teams.
• Creating a content calendar for Instagram.
• Brainstorming content with the creative team.
• Answering customer questions about the company, products, or services.
• Responding to customer's messages and comments on time and matching the brand voice.
• Resolving customer complaints.
• Directing customers while using the website.
• Making changes to customers' accounts.
•Keeping records of customer interactions.
• Selling online medical courses.
• Taking orders and processing payments.
• Addressing billing concerns.
• Answering customer questions about the company, products, or services.