Sarah Ahmed

• Supported customers experiencing financial difficulties by offering tailored solutions
including payment arrangements, financial reviews, and support referrals.
• Handled sensitive conversations with empathy and professionalism, particularly with
vulnerable customers facing financial hardship, abuse, or requiring additional
support.
• Conducted inbound and outbound calls to recover overdue credit card payments and
resolve overlimit situations while maintaining customer trust.
• Offered temporary forbearance and breathing space solutions in accordance with
banking regulations and customer protection policies.
• Maintained accurate records of customer interactions and payment agreements
using internal banking systems.

• Investigating and resolving disputes and chargebacks for customer credit cards.
• Liaising with customers to address concerns and provide updates on the progress of
chargeback investigations.
• Utilising banking systems and tools to track and manage chargeback cases
efficiently.
• Ensuring compliance with banking regulations and industry standards throughout the
dispute resolution process.
• Upholding a high standard of professionalism and customer service in all
interactions related to disputes and chargebacks.

• Evaluated CRM reports regularly, actioning improvements to achieve impressive
results.
• Oversaw warranty counselling process to manage expense controls.
• Communicated regularly with team members to maintain clearly defined
expectations.
• Improved productivity by providing CSR performance feedback for corrective action.
• Prepared daily documentation and logs, including weekly reports detailing activities.
• Set up repair appointments with Dealerships to meet customer needs and resolve
key concerns.
• Resolved customer questions, issues and complaints efficiently to reach mutually
beneficial solutions.

• Managing and supervising a team of 10 people.
• Placing deliveries and liaising with suppliers.
• Artisan and barista trained.
• Monitoring and maintaining employee training records.
• Handling any other task associated with organising.
• Responsible for scheduling and taking interviews.

• Handling payments for store items while ensuring a high level of customer service.
• Offering advice and answering questions regarding store items.
• Stock control.

• Answering calls and taking messages.
• Keeping track of students attendance via Microsoft Excel database.
• Selling merchandise to customers and handling cash payments.
• Daily banking.
• Ensuring high levels customer service are met.

• Dealing with incoming and outgoing calls and directing them to the right colleague.
• Inputting customer details on databases and filing.
• Dealing with face-to-face enquiries from customers.
• Making copies of new customer files.