Collections officer recovery team
HSBC Data Service Delivery
Total years of experience :13 years, 9 Months
• Recovery Team: Handling written off accounts.
• Arranging payment plans for delinquent customers.
• Following up with customers to ensure that they are
Committed to the agreed payment plans.
• Filing police cases against uncooperative customers.
• Preparing monthly and daily performance reports and
Analyzing team achieved numbers.
• Assistant manager delegate: responsible for Assistant Manager tasks and taking care of recovery team during his absence
• Co-trainer: providing product knowledge sessions to new batches and update sessions to current employees.
• Preparing daily presentation that shows Collection Department’s achieved numbers.
• Listening to quality calls and couching collection agents on the same.
• Arranging weekly and monthly business conference calls.
2006-2009 Cairo University Cairo, Egypt * Faculty of commerce, accounting department, Arabic section
