Office Manager
Expat Egypt
Total years of experience :7 years, 0 Months
Coordinating sales and solving complaints, managed telephone calls including screening incoming calls and corresponding with tenants and vendors, maintained system databases (rent rolls and tenant files) and assisted in revising legal lease contracts and create letters and memos to tenants
Managing diaries, organizing meetings and appointments, booking and arranging travel, transport and accommodation, organizing events, typing, compiling and preparing reports and presentations, managing databases and filling system, screening phone calls and handling them, dealing with incoming emails and posts, often corresponding an behalf of the manager
Make sure that smooth operations in all business departments in achieved, review individual and departmental employee and staff performances and prepare assessment reports, responsible in performing admin roles
dealing with customer's complaints and find solutions, train CS agents, analyze data and statistics, supervise CS managerial staff
managing incoming calls and CS inquiries, generating sales leads and identifying and assessing customer's needs to achieve satisfaction
-organize and supervise all of the administrative activities.
-managing filing systems.
-recording office expenditure and managing the budget.
-organising the office layout and maintaining supplies of stationery and equipment
-devising and maintaining office systems, including data management and filing;
-arranging travel, visas and accommodation and, occasionally, traveling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;
-screening phone calls, inquiries and requests, and handling them when appropriate;
-meeting and greeting visitors at all levels of seniority;
-organizing and maintaining diaries and making appointments;
-dealing with incoming email, faxes and post, often corresponding on behalf of the manager
Postgraduate Diploma in Business Administration, Marketing Department
Faculty of Commerce, Accounting Department
