Sarah Hakouz

• Certification of school transfer documents.
• Incoming students: Duties involve informing parents of transfer procedure, following-up on receiving certified documents from parents for local students, and follow-up on getting the international documents certified from the official entities in Jordan.
• Outgoing students: prepare transfer documents for students who transfer out of school.
• Prepare Tawjihi Equivalency packages for graduating seniors. This includes MOE transcript (from Jadawel marks, not school marks) for grades 10, 11 and 12.
• Complete forms regarding data collection for Private Education Directorate (Citizenship, class sizes, etc.).
• Upon request, prepare letters for students/parents in English regarding enrollment at school for external agencies (travel visas, Aramco schools, residency permits for local parents, etc.).
• Implementing filing system.
• Exporting Final grades, Report cards, Official transcripts.
• Arrange final exam venues and assign faculty proctors each trimester.
• Calculate GPA and Honor Rolls and provide UCO with report cards and official transcripts for seniors during each grading period.
• Verify with accounting department any outstanding fees before issuing transcripts or transfer documents for students.

* Serve as the front-line point of contact for the department in supporting system users,
* Assign the task to the appropriate ET staff person.
* Receive and respond to incoming calls, emails, or calls regarding HW & SW problems.
* Preparing and editing instructional videos.
* Manage and track the overall inventory of computers and peripheral equipment across the entire Academy.
* Perform purchasing for the department and other associated entities. create PO's, & process invoices for payment as per Academy policies. obtain HW, SW or other equipment quotes as needed.
* Perform general office administrative duties such as correspondence, coordination of staff availability, vacation scheduling, invoice processing, coordination with other entities related to external support for devices.
* Search for solutions to complex technical issues, & be able to communicate with non technical customers.
* Maintain tracking systems to ensure compliance with SW licencing requirements.
* Maintain the calendar & schedule, including scheduling of appointments & meetings.
* Prepares correspondence, including confidential documents; prepares spreadsheets, organizational charts, mail-puts, etc.
* Maintains pending files & followup on items due from other members of the department.
Acts as a liaison with the HR & Payroll department for any related inquiries.

organising and supervising all of the administrative activities that facilitate the smooth running of an office.

carrying out a range of administrative and IT-related tasks, depending on the employing organization, and the work may vary from running the administrative side of a small employer’s business as a sole administrator to overseeing the office work of numerous staff.

Typical work activities:

•using a range of office software, including email, spreadsheets and databases;
•managing filing systems;
•developing and implementing new administrative systems, such as record management;
•organising the office layout and maintaining supplies of stationery and equipment;
•maintaining the condition of the office;
•organising and chairing meetings with the staff;
•overseeing the recruitment of new staff;
•delegating work to staff and managing their workload and output;
•writing reports for senior management and delivering presentations;
•keeping personnel records;

Key skills for office managers:

•reliability
•adaptability
•good interpersonal skills
•organisational skills
•communication skills
•IT skills
•problem solving skills.

• Maintains administrative workflow by studying methods; implementing cost reductions; developing reporting procedures.
• Creates and revises systems and procedures by analyzing operating practices; studying utilization of micro-computer and software technologies; evaluating personnel and technological requirements; implementing changes.
• Develops administrative staff by providing information, educational opportunities, and coaching.
• Resolves administrative problems by analyzing information; identifying and communication solutions.
• Maintains rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations.
• Maintains suggestion system by directing and controlling administrative technical aspects in accordance with management directives.
• Provides information by answering questions and requests.
• Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.
• Guides employee actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management.
• Completes administrative projects by identifying and implementing new technology and resources; redesigning systems; recommending re-deployment of designated resources.
• Accomplishes department and organization mission by completing related results as needed.