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Sarah Harazi, Business Analyst/ Project Coordinator

Sarah Harazi

Business Analyst/ Project Coordinator·Abu Dhabi Ports Group

United Arab Emirates

Bachelor's degree, Bachelor of Business Management: Business and Management.

Work experience

Total years of experience: 9 years, 10 months

Business Analyst/ Project Coordinator

July 2022 - Present

Abu Dhabi Ports Group

United Arab Emirates

July 2022 - Present

• Orchestrated and managed diverse projects, ensuring efficient collaboration among team members and timely completion of tasks, ensuring alignment with organizational goals.
• Coordinated meetings between stakeholders, facilitating discussions on deliverables and schedules.
• Led gap analysis, proposing strategic solutions for enhanced project performance.
• Spearheaded the search for innovative systems tailored to maritime business needs.
• Played a pivotal role in aligning project scopes with objectives and stakeholder expectations.
• Conducted thorough market evaluations, providing insights for informed decision-making on bids.
• Managed project timelines, adapting workflows to ensure on-schedule project completion.
• Prioritized and delegated tasks, overseeing multiple projects from initiation to delivery.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Customer Relationship Officer

August 2021 - July 2022

International Securities

Abu Dhabi, United Arab Emirates

August 2021 - July 2022

●Proactively engaged in client meetings to discuss intricate financial analyses and formulate customized investment strategies.
● Monitored market trends and news, consistently identifying emerging opportunities to optimize clients' investment portfolios.
● Conducted detailed market research, providing clients with up-to-date information on investment opportunities.
● Ensured compliance by meticulously monitoring transactions, promptly identifying and resolving any discrepancies.

Company industry:
Investment, Securities & Funds
Job role:
Accounting and Auditing

Customer Service Representative

July 2016 - May 2021

DEPARTMENT OF FINANCE

Abu Dhabi, United Arab Emirates

July 2016 - May 2021

• Offered proactive advice and assistance to customers, contributing to increased customer satisfaction and loyalty.
• Conducted comprehensive training sessions for employees on procedures and the optimal use of systems.
• Successfully handled office administration, overseeing day-to-day operations to ensure a smooth workflow.
• Compiled and presented detailed annual, quarterly, and monthly reports, including Key Performance Indicators (KPIs).

Company industry:
Public Administration
Job role:
Customer Service and Call Center

Education

Al Ain University of Science & Technology

May 2018

May 2018

Bachelor's degree, Bachelor of Business Management: Business and Management.

United Arab Emirates

Skills

COLLABORATION

Expert

CUSTOMER SATISFACTION

Expert

GAP ANALYSIS

Expert

INDICATORS

Expert

KEY PERFORMANCE INDICATORS (KPIS)

Expert

OPERATIONS

Expert

TIMELINES

Expert

WORKFLOWS

Expert

MARKET RESEARCH

Intermediate

RESEARCH

Intermediate

Languages

English

Native Speaker

Arabic

Native Speaker