Sarah Jane Centeno

• Welcomes visitors by greeting them, in person or on the telephone.
• Answers, screens and forwards any incoming phone calls while providing basic information when needed.
• Receives and sorts daily mail/deliveries/couriers.
• Maintains security by following procedures and controlling access (monitor logbook, issue visitor budges, etc)
• Updates appointment calendars and schedules meetings/appointments.
• Performs other clerical reception duties such as photocopying, collating, and other document control tasks.
• Keeps office area clean and tidy.
• Ensures office equipment are properly maintained and serviced.
• Monitors and maintains office supplies and inventory.
Administrator Job Responsibilities:
• Reviews and processes the contracts and booking forms for accuracy.
• Communicates with all stakeholders to finalize the contracts.
• Works closely with the sales team members on the documents/contracts/agreements.
• Maintains and updates performance reports of sales team members and ensures this data is available at all times.
• Tracks the details of sale made by sales team members and coordinate with other departments to give them the relevant information.
• Data Management by uploading of information to EPMS/CRM.
• Ensures smooth on boarding of the new joiners to sales team

• Greets customers as they arrive at the Starbucks outlet and inquire into their orders.
• Provides customers with information on popular coffee blends
• Assists patrons in finding seats inside the coffee shop and take their orders
• Educates customers about the history of each coffee blend when inquired
• Takes orders and punches them in the coffee shop database
• Gives samples of popular coffee blends with a view to creating sales opportunities
• Offers customers demonstrations using brewing equipment
• Brews coffee per instructions while ensuring that each brew conforms to the standards set by Starbucks
• Ensures that any complaints are entertained in a positive manner with a view to keep patrons happy and ensure recurring business
• Ensures that Starbucks merchandising and signing standards are followed appropriately
• Ensures cleanliness and sanitization of all work areas
• Ensures that sufficient supplies are available and inform procurement officers of any shortages