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Sarah Shreif, Personal Assistant

Sarah Shreif

Personal Assistant·Coral Beach Hotel & Resort

Lebanon

Master's degree, Events Management

Work experience

Total years of experience: 12 years, 3 months

Personal Assistant

November 2022 - May 2023

Coral Beach Hotel & Resort

Beirut, Lebanon

November 2022 - May 2023

The preparation ofletters and correspondence.
Receiving and distributing all incoming mail.
Take and redirect telephone callsfor the General Manager where
appropriate.
Maintenance of diary & appointments to ensure that
appointments are honored, meetings attended and deadlines
met.
Maintain accurate and efficient filing systems, ensuring timely,
safefollow-ups andtraces, including logging cheques received.
Handle and respond to guest complaint letters.
Prepare gift vouchers, prizes, donations, guest cards, letter of
thanks, and reports as requested.
To proactively engage in the development of processes and
methods to improve the service and efficiencyof all areas of the
role.
Handling travel arrangements and accommodation where
appropriate.
Taking, typing and distribution of minutesof meetings.
Preparation ofVIP andcomplimentary forms

Company industry:
Hospitality & Accomodation
Job role:
Management

PR And Marketing Assistant

June 2022 - November 2022

Beirut Duty Free

Beirut, Lebanon

June 2022 - November 2022

Planning publicity strategies and campaigns
Writing and producing presentations, articles, press releases and
newsletters
Attending events with governmental and non- governmental entities to expand BDF relationship network
Commissioning relevant market research and analysis
Keeping BDF top management up to date with the latest
marketing trends
Seeking partnership opportunities in addition to sponsorships
Preparing annual PR plans and promotional events calendar

Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Project Development Executive

July 2018 - May 2020

Brokers XP

Beirut, Lebanon

July 2018 - May 2020

1. Single point of contact for communication department (including all activities)
2. Data management (including data entry, daily audit, software database maintenance)
3. Full project life cycle ownership: full implementation from initiation to deployment for one
major or several minor initiatives simultaneously
4. Manage all aspects of multiple related projects to ensure the overall workflow is aligned to
and directly supports the achievement of strategic objectives
5. Work creatively and analytically in a problem-solving environment demonstrating
teamwork, innovation and excellence
6. Coordinate feasibility studies and project development activities with cross functional
resources, peers and outside consultants to ensure projects stay on track
7. Research and identify new market opportunities
8. Provide status reporting regarding project milestones, deliverables, dependencies, risks and
issues, communicating across leadership
9. Act as an internal quality control check for the projects by breaking them into doable
actions and setting timeframes
10. Assign tasks to internal teams and assist with schedule management
11. Continue professional development in order to keep abreast of emerging technologies,
methods and best practices
12. Establish practices, templates, policies, tools and partnerships to expand and mature these
capabilities for the organization
13. Preparing presentations and setting meetings
14. Introducing new services/product developments to prospective clients
15. Participate in planning, coordinating and executing Brokers XP events
16. Issue all appropriate legal paperwork (e.g. contracts and terms of agreement)
17. Create and maintain comprehensive project documentation, plans and reports
18. Provide project management expertise working with internal team members to manage
continuous process improvements, issue escalation, workload projections and provide
technical expertise
19. Continuously look for opportunities to improve service; work with team to develop and
implement plan to reorganize and drive change across multiple projects with minimal
support
20. Ensuring all data complies with legal regulations
21. Improve the effectiveness of the database tools, procedures and services
22. Manage and monitor company’s databases software
23. Ensure enterprise data is accurate, consistent, reliable and protected
24. Develop monthly reports and presentation based on business requirements to provide
insights to the operations manager and upper management
25. Process data entry functions (contacts, leads, activities) and audit all functions using BXP
Software
26. Masterkey maintenance, monitoring and management

Company industry:
Real Estate
Job role:
Research and Development

Junior Deployment Coordinator

July 2013 - June 2018

GCEL

Beirut, Lebanon

July 2013 - June 2018

Perform all country shipment efficiency assessment tasks according to guidelines
1. Assist in data validation, findings analysis, and report preparation for all shipment efficiency
assessments
2. Perform all country SEA tasks according to guidelines
3. Facilitate training of external participants on new processes and procedures
4. Assist in developing web-based education modules and other multimedia tools to facilitate
self-directed education for users of the new system
5. Conduct research as needed to support management decision-making and organizational
objectives
6. Employ best project management practices for all projects
7. Monitor project performance, and escalate as needed to meet objectives
8. Assist in RFI/RFP/RFQ preparation and development
9. Serve as a firm liaison with vendors on behalf of the organization
10. Demonstrate an on-going commitment to personal and departmental improvement
Assists with operational logistics for multiple country events including vendor negotiation
and venue selection
11. Coordinate identification of event attendees and invitation process
12. Coordinate content development of print and electronic communication materials for
preparation by graphics design and e-media personnel
13. Provide support to on-going projects from an operational and resource standpoint
14. Perform additional assignments as required by the needs of the operational units of the
organization

Company industry:
Internet & E-commerce
Job role:
Research and Development

Business Development Executive

February 2009 - May 2013

Focus Media

Beirut, Lebanon

February 2009 - May 2013

Developing relationships with potential clients for the sake of advertising with us
Conducting STATEX IPSOS Monthly reports as proof of installation for FOCUS MEDIA clients
Generating Monthly Excel Reports to calculate profit rates from both clients and locations
Meeting with clients and issuing proposals via email
Dealing with other Media to check available locations and keeping the reservation team up to date on locations
Working on Program that joins together all OOH Media under one roof in order to facilitate the work environment

Company industry:
Advertising
Job role:
Customer Service and Call Center

Education

Cardiff Metropolitan University UK/ Modern University for Business and Science

September 2015

September 2015

Master's degree, Events Management

Lebanon

Courses: Strategic Concepts in Tourism Hospitality & Events Strategic Marketing & Communication Creativity & Critical Analysis Methods of Inquiry Managing Strategic Resources Contextualizing the Events Industry Professional Development and Leadership Business Stewardship in Events Dissertation

Lebanese American University

March 2009

March 2009

Bachelor's degree, Business- International Business

Lebanon

Fall 06- Spring 09 Lebanese American University Beirut, Lebanon BS Bachelor of Science in Business- International Business Emphasis Relevant courses completed: Managing Multinational Corporations, International Economics, International Marketing, Financial Institutions& Markets, Global Financial Management & Senior International Business

Lebanese Preparatory School

January 2006

January 2006

High school or equivalent, Socio Economics

Lebanon

2000- 2006 Lebanese Preparatory School Beirut, Lebanon Lebanese Baccalaureate in Socio Economics

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Project Development
Expert
Project Development
Expert
Event Planning
Expert
Event Planning
Expert
Event Management
Expert
Event Management
Expert
Account Handling
Expert
Account Handling
Expert
ACCOUNT EXECUTIVE
Intermediate
ACCOUNT EXECUTIVE
Intermediate
CLIENTS
Expert
CLIENTS
Expert
CUSTOMER ACCOUNT
Intermediate
CUSTOMER ACCOUNT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
QUOTATIONS
Intermediate
QUOTATIONS
Intermediate
Customer Service
Expert
Customer Service
Expert
Account Handling
Expert
Account Handling
Expert
Phone Sales
Expert
Phone Sales
Expert

Languages

Arabic

Native Speaker

English

Expert

French

Beginner

Memberships

Interests & Activities Member of the Lebanese Preparatory School (LPS) Drama Club

Member

Training and Certifications

Certifications
Certificate of Training in Good Distribution Practice from Bagger man - Farma Consult BV, Eindhoven
Feb 2011
Certificate of Interviewing and Supervision, American University Beirut
Dec 2009

Hobbies and interests

Fashion, Traveling, Listening to Music, Watching Movies