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sara mostafa shoukry mahmoud shoukry, Customer Service Representative

sara mostafa shoukry mahmoud shoukry

Customer Service Representative·Mobinil Egypt

Egypt

High school or equivalent, University Education

Work experience

Total years of experience: 2 years, 9 months

Customer Service Representative

February 2010 - February 2012

Mobinil Egypt

Cairo, Egypt

February 2010 - February 2012

Mobinil Egypt
Job Titles:-Customer Service Representative (From February 2010 - February 2012)

Summary of Tasks: * Promoting Sales to existing and new clients.
* Providing customer service.
* Assisting in achieving sales goals.
* Handling customer's complaints.
* Recording sales and order information and sending copies to the Manager in the end of the day
* Reviewing own sales performance, aiming to meet or exceed targets
* Gaining a clear understanding of customers and requirements
* Making accurate, rapid cost calculations, and providing customers with quotations
* Maintaining and developing relationships with existing customers via meetings, telephone calls and Email.


Summer Training
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer center representative

February 2010 - February 2012

mobinil

Cairo, Egypt

February 2010 - February 2012

Handling angry customers and up selling all Mobinil products and services, following up
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

customer service representitive at sales department

February 2010 - February 2012

the egyptian company for mobile service (mobinil)

Cairo, Egypt

February 2010 - February 2012

1- handling customers

2-up selling all the company products and services

3-following up with the customers in case of any problem appears

4-absorbing angry customers
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

customer center representitive

February 2010 - February 2012

mobinil

Cairo, Egypt

February 2010 - February 2012

handlind angry customers

following up in case of any problems appear

up selling products and services
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

customer center representitive

February 2010 - February 2012

egyptian company for mobile service (mobinil)

Cairo, Egypt

February 2010 - February 2012

handling angry customers

up selling products and services

following up with the customers in case of any problems appear
Company industry:
Sales Outsourcing
Job role:
Sales

customer center representitive

February 2010 - February 2012

the egyptian company for mobile services (mobinil(

Cairo, Egypt

February 2010 - February 2012

handling angry customers

up selling products and services
Company industry:
Sales Outsourcing
Job role:
Sales

customer service representitive

February 2010 - February 2012

mobinil

Cairo, Egypt

February 2010 - February 2012

handling customers

up selling products and services
Company industry:
Sales Outsourcing
Job role:
Sales

customer center representitive

February 2010 - February 2012

mobinil

Cairo, Egypt

February 2010 - February 2012

hanndling customers

acheiving targets

upselling products and services
Company industry:
Sales Outsourcing
Job role:
Sales

Customer center representative

February 2010 - January 2012

The Egyptian company for Mobile services (Mobinil)

Cairo, Egypt

February 2010 - January 2012

Handling customers , up selling products and services, achieving targets
Company industry:
Sales Outsourcing
Job role:
Sales

Troubleshooter and can work effectively in a team

July 2008 - July 2008

July 2008 - July 2008

* Duration: From 6/7/2008 to 24/7/2008
Personal skills
* Flexible and can adapt well to changes.
* Troubleshooter and can work effectively in a team.
* Able to work under deadline pressure and extra hours if needed on assignments.
Job role:
Other

June 2007 - October 2007

Petro gulf Misr

June 2007 - October 2007

* Duration: From 23/6/2007 to 30/10/2007

Company: Petro gulf Misr
* Department: HR
Company industry:
Oil & Gas
Job role:
Other

National Sales

August 2006 - September 2006

Hilton Pyramids Golf Resort

Egypt

August 2006 - September 2006

Company:-Hilton Pyramids Golf Resort
* Department: Front office
* Duration: From1/8/2006 to 4/9/2006
Company: Mobinil
* Department: National Sales
Company industry:
Hospitality & Accomodation
Job role:
Sales

Education

Language School

July 2009

July 2009

High school or equivalent, University Education

Egypt

University Education: * University:-Helwan * Faculty:- Commerce& Business Administration * Department: Foreign trade section * Date of Graduation: 2009 * Overall Grade: Good School Education: * Maadi Kawmeya Language School.

faculty of commerce and business adminstration helwan university

July 2009

July 2009

High school or equivalent,

Egypt

faculty of commerce and business adminstration helwan university

July 2009

July 2009

Bachelor's degree,

Egypt

Skills

Customer Service
Expert
Customer Service
Expert
ASCP
Beginner
ASCP
Beginner
CLIENTS
Expert
CLIENTS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
EXCEED
Expert
EXCEED
Expert
QUOTATIONS
Expert
QUOTATIONS
Expert
SALES
Expert
SALES
Expert
SALES GOALS
Expert
SALES GOALS
Expert
SALES TO
Expert
SALES TO
Expert
TELEPHONE
Expert
TELEPHONE
Expert
TRAINING
Expert
TRAINING
Expert
Word and.
Intermediate
Word and.
Intermediate
Computer word and excel
Intermediate
Computer word and excel
Intermediate
Customer Service
Expert
Customer Service
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
in the sales and customer service
at mobinil
Jun 2007 - Oct 2007