IMPLEMENTATION ENGINEER
Dubai Technologies
مجموع سنوات الخبرة :1 years, 6 أشهر
Identifying & Sorting the IT requirements from the database portal for various staffing purposes.
•Conduct Screening Tests and Interviews for various IT requirements.
•Software Development Support for their product MED-TRANZ.
•Designer & Developer of website www.kalampattu.com for All Kerala Kallatt Kurupp Group.
Defines application problem by conferring with L1 support; evaluating procedures and processes.
•Controls solution by establishing specifications; coordinating production with programmers
•Validates results by testing programs
•Ensures operation by training client personnel; providing support.
•Provides reference by writing documentation.
•Level 2 Data Base support for all the customer queries.
•Extensively used SQL Skills - SQL Scripts, Functions and Stored Procedures
•Wrote complex SQL queries using complex joins, grouping, sub queries etc.
•Performed analysis and presented results using SQL, SSRS and Excel.
•Imported, exported and manipulated large data sets in multi-million-row databases under tight deadlines.
•Wrote and automated tools and scripts to increase departmental efficiency and automate repeatable tasks.
•Created and automated SSRS reports
•Extraction of data from the data base for Data Analysis.
•Preparation of Monthly, Quarterly and Yearly charts and reports for data validation.
•On Site support for the data migrations.
•On Site support for project implementations.
•Data Base Back Up
PROJECT CO-ORDINATOR & IMPLEMETATION ENGINEER
•Attend client meetings and assist with determination of project requirements
•Prepare project organization and communication charts
•Chair site meetings and distribute minutes to all project team members.
•Effectively and accurately communicate relevant project information to the client and development team.
•Ensure clients’ needs are met in a timely and cost effective manner
•System Design and UI page design for development
•Work with project team to define training approach.
•Work with functional team to develop training materials, exercises and related data.
•Deliver training and information sessions to internal team and clients
•Support and Participate in software testing process
•Develop product’s new release documentation
•Project implementation and Training to clients.
TEAM LEAD - SOFTWARE CUSTOMER CARE SUPPORT
•Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
•Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
•Provides statistical and performance feedback and coaching on a regular basis to each team member.
•Ensures employees have appropriate training and other resources to perform their jobs.
•Deal directly with customers either by telephone, electronically or face to face to solve queries.
MAJOR IMPLEMENTATION PROJECTS
•“Limousine Management Application implementation” Emirates Transport Limousine Division - 2013 Project Coordinator.
•“Fleet Management Application implementation” Za'abeel palace Office - 2014 Project Coordinator.
•“Bus Management Application implementation” Europcar - 2014 Project Coordinator.
•“Bus Management Application implementation” Emirates Crew Transport Project for Europcar - 2014 Project Coordination, Training and Implementation.
•“Limousine Management Application implementation” Al Ghazal Transport - 2014 - Application Trainer.
•“Limousine Management Application implementation” Sixt Transport - 2014 - Application Trainer.
•“Limousine Management Application implementation” Thrifty Limousine- 2014 - Application Trainer.
•“Rent a Car Application implementation” Emirates Transport Rental Division- 2015 - Project Coordination, Training and Implementation.
•“Rent a Car Application implementation” Trizac Rental Division- 2015 - Project Coordination, Training and Implementation.
•“Bus Management Application implementation” Emirates Transport Project for DWC Emirates Staff Transport - 2014 Project Coordination, Training and Implementation.
•“Bus Management Application implementation” Pristine School 2015 Project Coordination, Training and Implementation.
•DOT Abu Dhabi IMS project (2015- 2016)- Project Implementation Phase 1
•In DP World for FTMS project -2016- Requirement study.
•In ET for Recovery application - 2016- Requirement study.
•ET School POC - 2016- Testing and Implementation.
•Etisalat POC - 2016-Requirement Study.
•Etisalat POC Project -2016- Application field testing and implementation.
•DP World GC POC - (2015-2016) - Requirement Study & Project coordination.
•DP World GC POC - (2015-2016) - Application field testing and implementation.
•DP World Container Management POC - 2016- Project coordination.
•DP World Container Management POC -2016- Project implementation
•DTC Bus Man Project Testing and Implementation - 2016
•ET Recovery Corporate Application, Mobile App Testing and Implementation 2017
•Rashid School Application Implementation, Mobile App Testing and Implementation 2017
•STUKK Recovery Application Implementation, Mobile App Testing and Implementation 2017
•DP WORLD RTLS Project Implementation - 2017
•DOT AbuDhabi IMS project (2018)-System Study and Project Implementation Phase 2
•ET DDF Migration and new Bus Application POC Project Implementation - 2018
•RMS application training and Implementation - 2018
courses: CCNA from Logic Solutions, India •MCTS: SQL Server, Implementation and Maintenance - Doing Currently •Best Employee Award – 2 (Dubai Technologies)