Saravpreetkaur kalia kalia

Project Roles: ServiceNow BA and ServiceNow ATF Developer (ITSM, HRSD, GRC, CMDB and Service Portal)

Facilitated stakeholder meetings, workshops, and process analysis to gather business requirements and ensure alignment with project objectives and goals. Performed comprehensive business process analysis to identify inefficiencies, recommending actionable solutions across ServiceNow modules (e.g., CMDB, ITSM, HRSD), tailored to client- specific needs. Developed and maintained key project documentation, including Business Requirement Documents (BRD), functional and technical specifications, and ATF strategy documents. Col laborated with the Digital Product Owner to align client demands, create precise user stories and acceptance criteria, and manage the product backlog. Led Sprint Planning and Dai ly Scrum cal ls, ensuring team alignment, timely development, and adherence to project timelines. Conducted ServiceNow Qual ity Audits to ensure project compliance with organizational quality standards, best practices, and client needs. Worked closely with business stakeholders to define requirements and process workflows, ensuring seamless ServiceNow project implementation and ongoing support. Mapped as-is and to-be processes, identifying inefficiencies and optimizing workflows, translating them into functional specifications for ServiceNow configurations. Performed gap analysis between business requirements and ServiceNow capabilities, identifying opportunities for process improvement and solution enhancement. Prepared test cases and led User Acceptance Testing (UAT), ensuring deliverables met business requirements. Provided ongoing training and support to end-users and administrators, ensuring smooth adoption and effective use of ServiceNow solutions. Lead the development and execution of test scripts using ServiceNow ATF for automating test case across different modules, ensuring robust quality checks and faster delivery cycles. Enhanced the efficiency of ServiceNow testing by introducing automation through ATF, reducing manual testing efforts by 40- 75% for different clients. Implemented ServiceNow ATF for IT IL processes including Incident Management, Problem Management, Change Management, Request Management, HRSD (case management, ESC) and Service Catalog. Managed end-to-end testing of ServiceNow instances, including new feature deployments and system upgrades.
Led the analysis of test results, identifying and reporting defects in a timely manner, and worked closely with the development teams to resolve issues. Reviewed and troubleshoot ATF test scripts, providing ongoing support and optimization to improve testing performance for different clients. Conducted training and knowledge transfer sessions to team members and clients on ServiceNow ATF and best practices in test automation.

ServiceNow BA and ServiceNow ATF Developer

Project Roles: ServiceNow ATF Developer and ServiceNow Testing Lead (ITSM, Test Management, CMDB, Knowledge Management and Agi le Development)

Designed, developed, and maintained automated test suites using ServiceNow Automated Test Framework (ATF) to validate IT Service Management (ITSM) processes and configurations. Collaborated closely with project teams and stakeholders to understand business requirements and translate them into comprehensive test cases and scenarios. Implemented best practices for test automation, including test data management, test case design, and test execution strategies, resulting in improved efficiency and reliability of testing processes. Conducted regular reviews and audits of automated test scripts to ensure accuracy, completeness, and adherence to coding standards. Worked closely with ServiceNow developers and administrators to troubleshoot and resolve issues identified during automated testing. Provided training and support to QA teams and end users on the use of ServiceNow ATF and best practices for test automation. Managed ServiceNow instances, including configuration, customization, and administration of IT Service Management (ITSM) modules such as Incident Management, Problem Management, Change Management, and Service Catalog. Developed and executed comprehensive test plans and test cases using ServiceNow Test Management to val idate ServiceNow configurations, workflows, and customizations. Utilized Automated Test Framework (ATF) to automate test scripts and streaml ine the testing process for ServiceNow ITSM implementation. Collaborated closely with project teams and stakeholders to define testing requirements, identify test scenarios, and prioritize testing efforts based on business priorities. Conducted root cause analysis of defects identified during testing and worked with development teams to ensure timely resolution. Conducted user acceptance testing (UAT) and provided training and support to end users and QA teams to ensure successful adoption of ServiceNow ITSM solutions.

Project Roles: Software Testing and Agi le Development

Conducted manual testing for system functionali ties and created test reports and test case documentation for stakeholders. Acquired knowledge of software testing concepts, Agile methodologies and Software development lifecycle stages. Practiced desig ning test cases, executing manual tests, and identifying bugs and participated in code review with project teams. Participated in mock testing environments, where different testing tools were used to ensure software functionality, performance, and security.