Process Specialist -BGV & Onboarding
Infosys BPM
Total years of experience :4 years, 9 Months
• Handling recruiter’s queries.
• Managing new joiner’s queries.
• Data validating shared by the Process and Senior process executives.
• Preparing Monthly business reports.
• Quality checks on the data shared by the Process and Senior process executives.
• Streamlined business processes to reduce operating costs.
• Scheduling calls with recruiters and vendors
• Providing final sign off on joining level background checks before on boarding the candidates.
• Vendor portal managements.
• Validating billing annexures and invoices.
• Preparing daily, weekly, and monthly reports.
• Wrote new manuals, definitions and SOPs guiding individual job titles on expectations and processes.
• Drove organizational improvements in customer satisfaction scores and key metrics impacting revenue
and profitability.
• Conducted staff interviews to collect data and personal feedback directly from employees.
• Employee onboarding & induction activities, also Assisting international onboardings & Induction.
• Document verification of new joiners.
• Vendor Management for smooth onboarding process. (Interact with internal and external stakeholders to
facilitate smooth onboarding and induction program, facilitate training, manage buddy program, drive
new joiner survey.)
• We take care of End-to-End responsibilities of completion of their on-the-job trainees.
• Managing Exit formalities of trainees.
• Preparing Daily and monthly new joiners reports.
• Adopt in Maintaining Employee's Data trackers and individual Counts.
• Conducted Fun Activities in campus for every Quarter.
• We conduct 100 days of Post joiners connect to reduce the Attrition Rate.
• Conducted Bonjour events, where Leadership joiners connect their Buddies & Subordinates.
• Manage onboarding and partner with the TA team to ensure compliances and documentations are met as
per the defined process.
• Perform onboarding formalities for new joiners and Serving as a first time HR point of contact for all
Employees and manager enquiries.
• Managing HRIS (Infosys Launchpad) and ensuring all Employee data such as education and work
experience documents and other documents are maintained up to date.
• Prepare and publish candidate onboarding status reports within specified guidelines for the entire TA
Team.
• Conducting Open house query resolution sessions for new joiners every week across all geographic
locations.
Validating the details of employees and initiating the client level background verification checks
•Handled multiple clients' accounts
•Validating data shared by the process executives
•Preparing master trackers and status reports
•Preparing monthly data and maintaining in shared paths
•Successfully managed, coordinated, and regulated all processes within operations.
•Ensured that performance parameters were met and exceeded within company's guidelines and policies.
•Ensured all queries were addressed so that client relationships were maintained.
Validating the employee's details before initiating background verification
•Handling employees queries related to background verification
•Vendor portal management
•Project Management
•Drafted reports, action plans and SOPs to streamline and standardize the background verification processes.
•Used exceptional interpersonal and presentation skills to engage key stakeholders in business improvement strategies.
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