Director of Laundry
Rotana Hotels
Total years of experience :32 years, 0 Months
As a Director of Laundry, successfully started the laundry Department of capacity 5.000 kgs per day, Commissioning of equipment. Order FF&E. Recruitment of the staff, Held Pre-Opening Training sessions, and build a great team.
•Ensures all customers are provided prompt, efficient and accurate service as per international standards to achieve high level of guest satisfaction.
• Inspects guest laundry, dry cleaning and press work on a daily basis, to ensure optimum quality of work prompt pick-up and on time delivery of garments.
•Ensures that type of laundry chemicals used is in line with local environmental recommendations.
• Maintain all laundry’s equipment’s maintenance, replacement & order new to running smooth operation.
•Develops and implements standard operating procedure, as well as production and quality standard.
Takes full responsibility of hygiene cleanliness and maintenance of machines and work premises to ensure safety and higher productivity.
• On an annual basis reviews prices for Guest Laundry and Dry Cleaning/Pressing to ensure that they are competitive with those of key hotels competitors.
• Preparing the departmental budget and goals programmed.
•Analysis water report and take necessary action.
• Identifies and develops leadership qualities among the team in order to guide them towards the path of career advancement.
•Handles or resolves all guest complaints through close Supervision, recommends improvement in operation especially in the following aspects of developing better service standard, reduction of coast.
•Ensures that quality control for room and F&B linen is maintained, that the linen is clean, free of stains and pressed correctly
•Evaluates quality of textile samples for linen, uniforms and upholstery and makes recommendations on their quality.
•Performs related duties and special projects as assigned by General Manager
This position is associated with:
Responsibilities: In charge of a team of 18
Held daily briefing with my staff members
▪ Organize and schedule staff members as per the needs
▪ Look after the all machines maintenance
▪ Maintain the quality & standard as per the requirements
▪ Face the external & internal guest
▪ Post all data & maintain record for laundry Expenses
Achievements: Pre-Opening Team Member
Laundry operation approximately 3000 kg per day
Responsibilities: Supervising a team of 18 staff members
Reason to move on: For better prospects and career advancement
Achievements: Selected Task Force Member
Facilities: 5* hotel with 485 rooms, 6 F&B outlets and banqueting/outside catering for up to 3000 pax
Responsibilities: Supervising a team of 22 staff members
Responsible for dry clean & valet unit,
Face internal Guest & external Guest as well
Achievements: selected Employee of the month twice.
Director of laundry !.