saritha sivasankaran

Human Resources Specialist (HR Specialist) Operations at First Abu Dhabi Bank

• United Arab Emirates - Dubai
• My current job since July 2017

Management Consultant at Edge Executive Management Consultancy

• United Arab Emirates - Dubai
• February 2012 to February 2015

As Recruitment Consultant:
 Provide quality services in recruitment and training needs to clients in various sectors of industry
 Provide assistance to client in preparation of Job Description.
 Study the Job Description sent by the client and source resumes of candidates from various sources
 Interact with the clients in relation to their requirements
 Source candidates / Identify talents.
 Successfully sourced candidates in the Senior and mid level roles for reputed organizations.
 Successfully sourced and placed candidates in Technical Roles like Adaptation Engineer, Application Engineer, Marketing Executive, Sales Director etc in organizations like Panasonic ME, Giesecke & Devrient, Smiths Detection FZE to name a few.
 Define, develop and implement executive search strategies.
 Conduct the preliminary round of interview with the candidates and gauge their potential
 Review resumes and credentials for appropriate skills, experience and knowledge in relation to position requirements.
 Service clients by proposing & providing a professional recruitment solution; advise them on current market trends/availability of candidates
 Coordinate and schedule interviews between candidates and program managers.
 Assist client with the background verification of candidates.
 Maintain data on recruitment activities conducted.
 Provide support training to the Recruitment consultants on all aspects of recruitment/search process and on behavioral skills and accent neutralization.

As Business Development Executive:
 Research organizations online to develop leads and potential markets
 Prepare promotional emails specific to each client
 Contact potential clients, set up and attend meetings
 Develop, maintain and service clients through a concerted Business Development approach
 Prepare proposals and quotations
 Customer relationship management- Maintain relation with existing clients to ensure satisfaction of services rendered.

Learning And Development Administration at Tata Consultancy Services (TCS)

• India - Bengaluru
• September 2009 to August 2011

 Prepare training data report and charts to collate the training programs required for the month.
 Prepare the monthly training calendar based on the TNI report.
 Training Needs Identification conducted through regular meetings with Business Managers.
 Prepare minutes of meeting.
 Schedule training sessions for target groups and notify participants accordingly.
 Ensure that the training database is completed in a timely and accurate manner.
 Preparation of monthly, weekly and quarterly reports.
 Prepare monthly dashboard reports based on the training programs conducted each month.
 Prepare Review Reports and share the progress report with the Process Managers.
 Share the training data with employees on the iCALMS training tool (ERP).
 Provide timely communication to the Project Managers and employees about training programs via email and iCALMS.
 Provide end to end support for training programs by ensuring that the IT Systems and software is updated.
 Coordinate with IT department to ensure smooth functioning of training programs.
 Provide administrative support to trainers by ensuring availability of training material, presentations, feedback documents and stationery.
 Arrange and schedule training programs with external organizations as per department requirements.
 Coordinate with external venues and make travel arrangements for participants attending the training sessions.
 Prepare expense claim documents, travel documents and other approvals from the finance department for training programs at external venues.
 Deliver training programs for associates to help them improve on soft skill behavioral proficiency and accent neutralization.
 Gather and analyze feedback on the training sessions.
 Provide timely feedback to enhance performance of employees.
 Provide assistance in joining formalities; take the new joiners through the Induction process.
 Assist in conducting exit interviews for on- notice employees, share feedback on reason for resignation with line managers.

L&D Administrator at Intelenet Global Services

• India - Chennai
• July 2007 to July 2009

 Plan, schedule, organize and support training programs and events conducted by the L&D team at both internal and external venues.
 Make travel arrangements for participants and prepare expense claims reports for training programs held at external venues.
 Send training schedule/ invitations to the participants via email.
 Coordinate with IT and administration departments to ensure smooth running of training session.
 Ensure availability of training documents and stationery required for each training session.
 Gather and analyze feedback on the training sessions.
 Schedule meetings between L&D team and Process Heads.
 Prepare Minutes of Meetings and share with participants.
 Prepare monthly dashboard reports based on the training programs conducted each month.
 Deliver training programs for associates to help them improve on soft skill behavioral proficiency and accent neutralization.
 Provide timely feedback to enhance performance of associates.

Job Title: Quality Team Coach (Jan 2008 - Jun 2008)

Job Description:
 Monitor customer advisors and provide effective feedback for quality improvement.
 Train process executives to enhance customer experience.
 Conduct training sessions and cascade process updates on the floor.
 Responsible for the Rigor activities and Process Knowledge Improvement of Teams; conduct Team Meetings.
 Performance tracking and provide adequate training to individuals to elevate them to project benchmark standards.
 Records management.
 Reports generation.

As a Product Specialist/Subject Matter Expert
 Handle Escalations from the team and assist agents on calls by regular floor walking.
 Conduct mentoring sessions with team members by way of sessions and huddles to impart sales and soft skill training and cascade process updates on a regular basis.
 Monitor agents’ performance by live barge-ins, review their performance and AHT on a daily basis to identify outliers in the team and impart coaching accordingly.

Process Executive at Tata Consultancy Services (TCS)

• India - Chennai
• August 2006 to May 2007

Provide technical support for Home Depot, USA for the store management software, analyze the error occurring and resolve it by remote accessing the store system.