Customer service
Company A
Total years of experience :25 years, 5 Months
• Customer service 2004- 2010
• Handling customer's requests and complaints via Customer Relationship Management (CRM) for effective communication among the branches and the main office as well as fast delivery of service for the clients.
• Checking documents and sending through many software systems used to build and process customer orders
• Opening accounts A: for companies: L.L.c., partnership, solepropertiership, offshore, clubs & ministries etc.B for individuals current, savings, fixed deposits well as recurring deposits.
• Dealt with new and existing accounts \[maintenance\], complaints, enquiries and the day-to-day administration of the section.
• Opening fixed deposit for companies & individuals with different tenors.
• Responsible for selling a range of products & services (loans, credit cards and insurance) . Dealing with complaints and enquiries after sales promotions.
• Checking loans (personal &auto) & credit cards history besides, doing maintenance that meets customers inquiries.
• Involved in training new staff (system as well as product knowledge) to ensure new staff, were up-to-date on all products, services and that procedures were
adhered to.
• Increased customer retention whilst competing with the aggressive, new marketplace. Met all targeted levels of KPIs whilst ensuring that the highest level of customer service was delivered.
• Top Advisor in the Team on a regular basis, won award for team performance.
Company A
National bank of Dubai (EmiratesNBD)
Wealth management (priority Banking) 2010- Present
• Occupying the position of a certified Relationship manager in consumer wealth management - priority banking.
• Handling a portfolio of more than 2oo customers where services are presented as well as investments, savings plans and banc assurances are made.
• Generating gold certificates via investments made in gold. (allocated & un allocated gold)
• Portfolio planning for investors in fixed income strategies or equities.
• Generating business from existing customers and expanding the portfolio by sourcing new business to enlarge the book assigned.
Cash operation (chief teller) 2002 - 04
• Responsible for transferring cash to tellers, checking cash and vault transfer.
• ATM replenishes.
• Cash transfer from vault to operations main office & vice versa.
• Foreign currency exchange.
• Transfers\[ local & International telegraphic transfers, fund transfer & transfer posting\]
• Demand drafts.
• Manager's cheques.
• House cheque deposit.
• Clearing cheque deposit.
• Cash withdrawal & deposits.
• Supervision & report checking duties.
• Promoted and sold of a range of the bank's products and services.
• Processed and administered cash transactions. Provided prompt responses to enquiries and complaints.
• Moved from cash operation to customer service 2004.
Part time jobs 2006 (afternoon)
• Baghdad language institute- staff lecturer (3 months)
Company B
The institute of Languages & translation1999-2002
• Dean assistant
• Organizing the courses for students.
• Staff lecturer English language for all stages.
• Students Assessment. (tested and evaluated students for individual progress in written & oral work)
• Prepared and presented subject matter for each class.
• Prepared and administrating assignments, projects and exams.
• Participated in inn staff meetings, conferences, and educational workshops.
• Developed learning assistance that addressed individual needs.
• Came cross every type of pupil and managed to teach them well
• Document translation.
• Postgraduate: One year study on Master of Arts, 1999-2000
• Bachelor of Arts, (English language & literature), 1994-1998