Sarmad Manzoor

• Achieve sales targets by strategically cross-selling banking products and financial services.
• Manage a high-volume customer base, resolving inquiries efficiently while maintaining top-tier service quality.
• Spearhead customer education on digital banking solutions, increasing mobile banking adoption rates.
• Ensure strict adherence to SAMA banking regulations while handling customer documentation and transactions.
• Play a key role in reducing processing time for transactions through workflow optimization

• Coordinated with dispatch teams to ensure all shipments were on route as per schedule.
• Verified and processed shipments received from the Dubai hub, ensuring accuracy against pre-alerts.
• Managed import/export documentation, prepared customs clearance files, and ensured compliance with regulations.
• Oversaw daily import deliveries, arranged return shipments, and ensured timely dispatch.
• Facilitated pickups for corporate clients, maintaining strong service relationships.
• Assigned shipments to third-party logistics providers in areas without direct FedEx service.
• Monitored and resolved shipment delays, ensuring smooth delivery across Pakistan.
• Tracked pending/exception shipments, generated reports, and followed up with trace agents and origin teams.
• Sent pre-alerts to customs agents for inbound shipments and ensured operational readiness.
• Maintained shipment records, verified scanning data, and updated systems for accurate tracking.
• Handled urgent and priority deliveries, ensuring customer satisfaction and service excellence.
• Provided customs support, incident resolution, and assisted customer service in managing shipment issues.