Sasikala Gopalswamy

• As the first point of contact, I handle correspondence E-mail, and phone calls about real estate and jewelry.
• Receiving tenant complaints, updating relevant departments, and following up until the work is completed
• Posting job openings on relevant platforms, shortlisting CVs, taking telephonic interviews, and recommending suitable candidates to line managers.
•Managing, and maintaining all important documents in hardcopy and/or electronic format
Responsible for utility bills of properties (Karama and Telephone)
• Preparing and verifying purchasing requisitions for the maintenance department.
• Showing units to new tenants and reminding tenants to renew their lease agreement.
• Contacting and coordinating with international recruitment agencies for hiring new workers
• Responsible for employees’ attendance, leave, and overtime
• Assisting the Accounts department with administrative duties and processes.
. Making travel arrangements

Accepted cash and checks from salespeople and completed the cash handover process to the cash transport company


 Helped the organization's human resources function by maintaining personal records, updating employee attendance and leaves on a daily basis, and delegating tasks.


 Performed a variety of administrative tasks as needed, such as attending meetings with business partners and working with outside vendors, as well as purchasing stationary.


 Releasing cash in accordance with the petty cash expenses incurred and preparing reimbursement batches in a timely manner

 Conducted orientation programs for new employees.

.Provide assistance with all day to day client inquiries and provide the appropriate solution

. Working as part of the Branch team towards the overall sales target and promote the company’s products in a compliant manner.
. Ensured all transactions are recorded correctly and in accordance with company’s high compliance standards, maintained records for audit and regulatory purposes

. Trained new employees on company customer service polices and service level standards.

.Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

.At the branch, I was responsible for all front line transactions, frontline cash collection, and administrative tasks.

Responding to customer inquiries, resolving billing disputes,
performing month-end duties, and preparing daily
receivables in order to meet financial profitability and
company’s service stands.
 Trained new employees on company customer service polices and service level standards.
Interacted with internal and external auditors in relation to
cash and service quality audits.
Resolved cashier transaction related customer complaints
timely and effectively in order to ensured customer
satisfaction at all times
Performed the daily cash hand-over based on previous day’s
collection to the outsourced cash transporting company

Handled walking customers and Involved front desk operations and promote the products to customers
•Acquired knowledge of customer relation, customer care, equipment sales, providing new connections and other functions in the sales and marketing section