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Sasikala Gopalswamy, Admin Secretary

Sasikala Gopalswamy

Admin Secretary ·Al Makki R-Estate & Jewellery

Qatar

Master's degree, Administration And Business Administration

Work experience

Total years of experience: 14 years, 6 months

Admin Secretary

September 2022 - Present

Al Makki R-Estate & Jewellery

Doha, Qatar

September 2022 - Present

• As the first point of contact, I handle correspondence E-mail, and phone calls about real estate and jewelry.
• Receiving tenant complaints, updating relevant departments, and following up until the work is completed
• Posting job openings on relevant platforms, shortlisting CVs, taking telephonic interviews, and recommending suitable candidates to line managers.
•Managing, and maintaining all important documents in hardcopy and/or electronic format
Responsible for utility bills of properties (Karama and Telephone)
• Preparing and verifying purchasing requisitions for the maintenance department.
• Showing units to new tenants and reminding tenants to renew their lease agreement.
• Contacting and coordinating with international recruitment agencies for hiring new workers
• Responsible for employees’ attendance, leave, and overtime
• Assisting the Accounts department with administrative duties and processes.
. Making travel arrangements
Company industry:
Real Estate
Job role:
Administration

Admin Assistant

August 2019 - August 2021

Origin Office Automation

Matale, Sri Lanka

August 2019 - August 2021

Accepted cash and checks from salespeople and completed the cash handover process to the cash transport company


 Helped the organization's human resources function by maintaining personal records, updating employee attendance and leaves on a daily basis, and delegating tasks.


 Performed a variety of administrative tasks as needed, such as attending meetings with business partners and working with outside vendors, as well as purchasing stationary.


 Releasing cash in accordance with the petty cash expenses incurred and preparing reimbursement batches in a timely manner

 Conducted orientation programs for new employees.
Company industry:
Technical Maintenance & Repair
Job role:
Administration

Customer Service Executive

September 2013 - September 2018

dialog axiata plc

Colombo 3, Sri Lanka

September 2013 - September 2018

.Provide assistance with all day to day client inquiries and provide the appropriate solution

. Working as part of the Branch team towards the overall sales target and promote the company’s products in a compliant manner.
. Ensured all transactions are recorded correctly and in accordance with company’s high compliance standards, maintained records for audit and regulatory purposes

. Trained new employees on company customer service polices and service level standards.

.Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

.At the branch, I was responsible for all front line transactions, frontline cash collection, and administrative tasks.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Senior Cashier

September 2010 - August 2013

Dialog Axiata

Colombo 3, Sri Lanka

September 2010 - August 2013

Responding to customer inquiries, resolving billing disputes,
performing month-end duties, and preparing daily
receivables in order to meet financial profitability and
company’s service stands.
 Trained new employees on company customer service polices and service level standards.
Interacted with internal and external auditors in relation to
cash and service quality audits.
Resolved cashier transaction related customer complaints
timely and effectively in order to ensured customer
satisfaction at all times
Performed the daily cash hand-over based on previous day’s
collection to the outsourced cash transporting company
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Marketing trainee

September 2009 - February 2010

Sri Lanka Telecom plc

Sri Lanka

September 2009 - February 2010

Handled walking customers and Involved front desk operations and promote the products to customers
•Acquired knowledge of customer relation, customer care, equipment sales, providing new connections and other functions in the sales and marketing section
Company industry:
Telecommunications
Job role:
Marketing and PR

Education

University of Bedfordshire

February 2022

February 2022

Master's degree, Administration And Business Administration

United Kingdom

currently perusing

University of preradeniya.

December 2009

December 2009

Bachelor's degree, arts

Sri Lanka

GPA (rating): Good

GPA (rating): Good

.

Skills

Coordination

Expert

Front Office

Expert

Administration

Expert

Cashiering

Expert

Customer Care

Expert

ADMINISTRATION

Expert

Secretarial

Expert

BILLING

Expert

CASHIER

Expert

CREDIT

Beginner

CUSTOMER RELATIONS

Expert

CUSTOMER SATISFACTION

Expert

CUSTOMER SERVICE

Expert

CUSTOMER SUPPORT

Expert

money

Expert

payments

Expert

typing

Expert

problem solving

Expert

customer interactions

Expert

sales coordination

Expert

purchasing

Intermediate

office work

Expert

office administration

Expert

Executive Secretary

Intermediate

Data Entry

Intermediate

Microsoft Office

Intermediate

Microsoft Excel

Intermediate

Marketing

Expert

Administrative

Expert

Sales

Intermediate

Accounting

Beginner

Project Management

Expert

Management

Expert

Human Resources

Intermediate

Coordination

Expert

Front Office

Expert

Administration

Expert

Cashiering

Expert

Customer Care

Expert

Languages

English

Expert