satyanarayan sahoo

• Proactively anticipating and addressing guest needs to enhance overall satisfaction.
• Ensuring that rooms and common areas consistently meet and exceed guest standards.
• Training and supervising staff to uphold service excellence and operational efficiency.
• Motivating team members to foster engaging guest interactions and memorable experiences.
• Successfully upselling beverages and rooms, contributing to Food & Beverage and room division targets.
• Personalizing departure gifts and amenities to create lasting impressions for guests.
• Efficiently managing staff scheduling and allocation to optimize service delivery.
• Expertly handling VIP clients, ensuring seamless transitions and exceptional service.
• Collaborating with staff to promote a friendly, secure, and professional environment for all guests.

• Spearheaded upselling initiatives to exceed food and beverage revenue targets.
• Proactively anticipated guest needs, delivering tailored solutions to enhance satisfaction.
• Collaborated across multiple restaurant operations during peak periods to ensure seamless service.
• Ensured all rooms and common areas consistently met and exceeded guest expectations.
• Trained and supervised staff, fostering a culture of excellence and professionalism.
• Managed VIP client interactions, guaranteeing a smooth and personalized service experience.
• Cultivated a friendly, secure, and professional work environment through effective team collaboration.
• Oversaw scheduling and inventory management, optimizing operational efficiency.
• Designed and implemented innovative guest experiences that elevated overall satisfaction.

• Managed beverage inventory effectively, ensuring optimal stock levels and quality.
• Oversaw operations of the assigned restaurant, enhancing overall guest experience.
• Successfully upsold beverages, contributing to the achievement of food and beverage revenue goals.
• Maintained strict adherence to quality standards as per Leela SOP, ensuring guest satisfaction.
• Provided exceptional service to VIP clients, facilitating seamless transitions and personalized experiences.
• Collaborated with other restaurants during peak operations, demonstrating flexibility and teamwork.
• Coordinated placement of amenities and room orders, enhancing the guest experience.
• Conducted in-room check-ins for VIP guests, serving as a dedicated point of contact throughout their stay.
• Handled CGS inventory management, ensuring accurate tracking and reporting.

• Managed beverage inventory efficiently, ensuring optimal stock levels to enhance guest satisfaction.
• Successfully upsold beverages, contributing to the achievement of food and beverage revenue targets.
• Maintained strict adherence to quality standards and service protocols as outlined by the Leela SOP, ensuring a premium guest experience.
• Provided exceptional service to VIP clients, facilitating seamless transitions and personalized attention throughout their stay.
• Collaborated with team members in high-pressure restaurant environments, demonstrating versatility and commitment to service excellence.