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نُقدّر رأيكِ

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تم إلغاء حظر المستخدم بنجاح
satyanarayan sahoo, Butler Executive

satyanarayan sahoo

Butler Executive·The Leela Palace

الهند

بكالوريوس, Hospitality

الخبرة العملية

مجموع سنوات الخبرة: 3 سنوات, 7 أشهر

Butler Executive

مارس 2024 - مايو 2025

The Leela Palace

بنغالورو، الهند

مارس 2024 - مايو 2025

• Proactively anticipating and addressing guest needs to enhance overall satisfaction.
• Ensuring that rooms and common areas consistently meet and exceed guest standards.
• Training and supervising staff to uphold service excellence and operational efficiency.
• Motivating team members to foster engaging guest interactions and memorable experiences.
• Successfully upselling beverages and rooms, contributing to Food & Beverage and room division targets.
• Personalizing departure gifts and amenities to create lasting impressions for guests.
• Efficiently managing staff scheduling and allocation to optimize service delivery.
• Expertly handling VIP clients, ensuring seamless transitions and exceptional service.
• Collaborating with staff to promote a friendly, secure, and professional environment for all guests.

مجال الشركة:
الضيافة والسكن

Supervisor

نوفمبر 2023 - يناير 2024

The Leela Palace

بنغالورو، الهند

نوفمبر 2023 - يناير 2024

• Spearheaded upselling initiatives to exceed food and beverage revenue targets.
• Proactively anticipated guest needs, delivering tailored solutions to enhance satisfaction.
• Collaborated across multiple restaurant operations during peak periods to ensure seamless service.
• Ensured all rooms and common areas consistently met and exceeded guest expectations.
• Trained and supervised staff, fostering a culture of excellence and professionalism.
• Managed VIP client interactions, guaranteeing a smooth and personalized service experience.
• Cultivated a friendly, secure, and professional work environment through effective team collaboration.
• Oversaw scheduling and inventory management, optimizing operational efficiency.
• Designed and implemented innovative guest experiences that elevated overall satisfaction.

مجال الشركة:
الضيافة والسكن

Associate

مايو 2022 - أكتوبر 2023

The Leela Palace Hotels and Resort Bangalore,

بنغالورو، الهند

مايو 2022 - أكتوبر 2023

• Managed beverage inventory effectively, ensuring optimal stock levels and quality.
• Oversaw operations of the assigned restaurant, enhancing overall guest experience.
• Successfully upsold beverages, contributing to the achievement of food and beverage revenue goals.
• Maintained strict adherence to quality standards as per Leela SOP, ensuring guest satisfaction.
• Provided exceptional service to VIP clients, facilitating seamless transitions and personalized experiences.
• Collaborated with other restaurants during peak operations, demonstrating flexibility and teamwork.
• Coordinated placement of amenities and room orders, enhancing the guest experience.
• Conducted in-room check-ins for VIP guests, serving as a dedicated point of contact throughout their stay.
• Handled CGS inventory management, ensuring accurate tracking and reporting.

مجال الشركة:
الضيافة والسكن

Industrial Trainee

سبتمبر 2021 - مارس 2022

The Leela Palace Hotels and Resort

بنغالورو، الهند

سبتمبر 2021 - مارس 2022

• Managed beverage inventory efficiently, ensuring optimal stock levels to enhance guest satisfaction.
• Successfully upsold beverages, contributing to the achievement of food and beverage revenue targets.
• Maintained strict adherence to quality standards and service protocols as outlined by the Leela SOP, ensuring a premium guest experience.
• Provided exceptional service to VIP clients, facilitating seamless transitions and personalized attention throughout their stay.
• Collaborated with team members in high-pressure restaurant environments, demonstrating versatility and commitment to service excellence.

مجال الشركة:
الضيافة والسكن

التعليم

Krystal School of Excellence Foundation

يونيو 2019

يونيو 2019

بكالوريوس، Hospitality

الهند

Skills

HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY SERVICE
Intermediate
HOSPITALITY SERVICE
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERA WEB BROWSER
Intermediate
OPERA WEB BROWSER
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
SALES
Intermediate
SALES
Intermediate
SALESFORCE
Intermediate
SALESFORCE
Intermediate
TALLY ERP
Intermediate
TALLY ERP
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
TOURISM MANAGEMENT
Intermediate
TOURISM MANAGEMENT
Intermediate

اللغات

الانجليزية

مبتدئ

التدريب و الشهادات

الشهادات
Fancy DressCompetitionand FACEArt

الهوايات والاهتمامات

Reading Novels
Gardening
Playing Chess