SAUD KHAN

of disaster Plan tools like Site
Responsible for configuration & troubleshooting of firewall and site to site VPN
connectivity.
Monitor all team members and provide necessary advice and guidance and
delegate duties and tasks within the IT department.
Interacted with vendors to manage licensing and hardware maintenance
agreements and resolve hardware/software and other IT related issues.

• Performed various troubleshooting and maintenance operations in Windows Server environments
• Managed the overall administration of Windows System applications
• Responsible for Active Directory Administration & Configuration.
• Responsible for Create and manage user account & computer on server.
• Responsible for Administration, Configuration & Troubleshooting of NEC Blade Server & NEC SAN Storage.
• Responsible for Administration & Configuration for Data Backup & Restoration Activity using Veeam.
• Responsible for administration & troubleshooting of VMware ESXi-6.0.
• Responsible for support to different locations & remote site engineer

Performed various troubleshooting and maintenance operations in Windows
Server environments.
Responsible for Active Directory Administration & Configuration.
Managed the overall administration of Windows System applications.
Responsible for DHCP, DNS, IIS, FTP & file server configuration &
troubleshooting.
Responsible for administration & troubleshooting of VMware ESXi-6.5.
Responsible for Administration & Configuration for Data Backup & Restoration
using Veeam.
Responsible for basic configuration & troubleshooting of firewall.
Responsible for supporting different locations & remote site engineer.

• Responsible for Daily media check In/Out activity for Daily backup.
• Responsible for media management like sending media to offsite location.
• Responsible for taking manual backup of failed schedule backup.
• Responsible for restoration activity as per request.
• Vendor management for library related issues.
• Logging call with IBM PMR team for TSM related issues.
• Managing about 500+ domain users.
• Responsible for Monitoring Server, Network & UPS status.
• Daily perform SOD & EOD activity like, NSDL & CDSL.
• Installation & trouble shooting of Windows operating system and server 2003 and 2008.
• Management of End users Calls,
• Installation & troubleshooting of printers (Network / Local).
• Installation of troubleshooting Citrix, VPN related issues.
• Audio-Video Conference Setup, projector setup.
• Creation of computer Name, Unlock user account.
• Installing and Updating Patches, MacAfee Antivirus.
• Maintaining the assets stock record in the data base

Provide L1, L2 support, Remote support, coordination with user and engineer.
Provide remote support to different locations (Delhi, Bangalore, and Chennai).
Create and manage new users, email IDs on exchange server and resolve
related problems.
Responsible for Daily media check In/Out activity for Daily backup.
Responsible for media management like sending media to offsite location.
Responsible for taking manual backup of failed schedule backup.
Responsible for restoration activity as per request.
Vendor management for library related issues.
Managing about 500+ domain users. And management of End Users Calls.
Daily perform SOD & EOD activity like Cash@Will, NSDL & CDSL.
Installation & trouble shooting of Windows OS and server OS 2003, 2008.
Installation of troubleshooting Citrix, VPN related issues.
Installing and Updating Patches, MacAfee Antivirus.
Maintaining the assets stock record in the database.

• Installation & trouble shooting of Win XP, Win 7, operating system.
• Manages MS-OUTLOOK Issues.
• Maintaining the assets stock record in the data base.
• Installation & troubleshooting of printers (Network / Local).
• Trouble shoots Desktops, Workstation and laptop Problem.
• Supporting the End user for the PC, AVAYA IP Phones, and Network problem.
• Audio-Video Conference Setup, projector setup.
• Creation of computer Name, User creation, Unlock user account.
• Trouble shoots, Configure & manages wireless NW, VPN.
• Installing and Updating Patches, MacAfee Antivirus. On Daily Antivirus reports.
• Trouble shoots Laptop Issues (like wireless configuration, VPN not work).
• Installation of software as per company standard check list.
• Preparing Documentation on (first Call Closure) FCR’s, Knowledge Base.

Installation of software as per company standard check list.
Installing and troubleshooting operating system like win XP, 7, 2008.
Maintaining the assets stock record in the database.
Trouble shoots Desktops and laptop hardware Problem.
Audio-Video Conference Setup, projector setup.
Trouble shoots, Configure & manages wireless network & VPN.
Installing and Updating Patches, MacAfee Antivirus. Daily Antivirus reports.
Preparing Documentation on (first Call Closure) FCRs, Knowledge Base.

• Installation & Troubleshooting Windows operating system XP, Win 7 & 2003.
• LAN Administration.
• Configuration & troubleshooting of outlook mail account
• User account configuration in Domain.
• Desktop support to all users in the organization.
• Installation of antivirus.
• Installation troubleshooting of applications likes MS office, Adobe reader & Writer, Java
• Installation of network & local printer and Scanner.
• Backup & restoration of user local system.
• Critical user monthly backup on server side & restoration in case system failure.
• Sorting Desktop, Laptop H/W related issue & troubleshoot them.

Installation & Troubleshooting Windows operating system XP, Win 7 & 2003.
Assembling & troubleshooting of branded desktop/laptops along with part
replacement like Lenovo, HP Compaq, Dell etc.
Configuration & troubleshooting of outlook mail account.
Desktop support to all users in the organization.
Installation & troubleshooting of applications like MS
office, Adobe reader.
Installation of network & local printer and Scanner.
Backup & restoration of user local system.