Key Account Manger
Arabian Shield Cooperative Insurance Company
Total des années d'expérience :6 years, 4 Mois
* Building, maintaining and enhancing relationship with clients to develop long term satisfaction.
* Handle customer needs with reliability and be responsive in providing prompt service.
* Use proactive communication and effectively seek a resolution for a bad experience.
* Manage and Monitor Loss Ratio during the year by monitoring (Frequent user report) and raise alerts to clients.
* Liaise with other internal departments as required to ensure smooth running of all interactions that the customer has.
* Provide accurate reports and forecasts on activity and sales performance as and when required by management.
* Understand Market evolution and competitor activity.
* Build effective relationships both within and outsdie the department.
* Comply 100% with the rules and regulation of SAMA and CCHI.
* Update clients with all changes in the PMI (Private Medical Industry) industry rules, regulations and product.
* Print Debtor report on weekly basis to ensure appropriate planning for unpaid debt to avoid suspension.
* Ensure premiums are collected and support collection team in communication with clients.
* Building, maintaining and enhancing relationship with clients to develop long term satisfaction.
* Handle customer needs with reliability and be responsive in providing prompt service.
* Use proactive communication and effectively seek a resolution for a bad experience.
* Manage and Monitor Loss Ratio during the year by monitoring (Frequent user report) and raise alerts to clients.
* Liaise with other internal departments as required to ensure smooth running of all interactions that the customer has.
* Provide accurate reports and forecasts on activity and sales performance as and when required by management.
* Understand Market evolution and competitor activity.
* Build effective relationships both within and outsdie the department.
* Comply 100% with the rules and regulation of SAMA and CCHI.
* Update clients with all changes in the PMI (Private Medical Industry) industry rules, regulations and product.
* Print Debtor report on weekly basis to ensure appropriate planning for unpaid debt to avoid suspension.
* Ensure premiums are collected and support collection team in communication with clients.
* Building, maintaining and enhancing relationship with clients to develop long term satisfaction.
* Handle customer needs with reliability and be responsive in providing prompt service.
* Use proactive communication and effectively seek a resolution for a bad experience.
* Manage and Monitor Loss Ratio during the year by monitoring (Frequent user report) and raise alerts to clients.
* Liaise with other internal departments as required to ensure smooth running of all interactions that the customer has.
* Provide accurate reports and forecasts on activity and sales performance as and when required by management.
* Understand Market evolution and competitor activity.
* Build effective relationships both within and outsdie the department.
* Comply 100% with the rules and regulation of SAMA and CCHI.
* Update clients with all changes in the PMI (Private Medical Industry) industry rules, regulations and product.
* Print Debtor report on weekly basis to ensure appropriate planning for unpaid debt to avoid suspension.
* Ensure premiums are collected and support collection team in communication with clients.
•Establish and maintain good customer relations.
•Ensure that time spent is utilized to the maximum benefit of the Company.
•In conjunction with the credit advisors, ensure that financial arrangements are made for all customers, in line with company policy, requiring extended credit.
•Actively assist all Salesmen in the closing of retail and fleet business.
•Carry out, on a regular basis, the survey of competitors' activities and report
to Sales Managers on campaigns, pricing and stock situation.
•Assist actively and make a real success of such launches/campaigns run by the Company to promote our products from time to time.
•Average call rate per day not to be less than 5 and total coverage for the month is not less than 95% of predetermined calls.
•Make daily Call Reports giving full details of calls made, including competitive information and prospective sales leads.
Selling perfumes and cosmetics
Currently studying at King Abdulaziz University majoring in administrative sciences
