Savio Cardoz

Monitors the Front Office employees to make sure all guests receive prompt and personal recognition.
Takes care of the front desk operation including guest registration, room assignment and check-out procedures.
Financial Performance (Up selling, Room Revenue, Operation Auditing).
Showing Initiative, Problem Solving, Staff Training, Team Leading.
Handles any guest complaints.
Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
Ensures that the workplace remains clean and tidy
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Have a good knowledge of all systems and standard operating procedures of front office.
Ensures that guest documentation and information is available and up-to-date.

* Handling Check Inns and Check Outs of the guest.
* Attending all the telephonic calls, Incoming & Outgoing.
* Doing Reservations / Room Booking online and telephonic.
* Cashiering / Accounts Balancing at Front Desk.
* Handling the guest transportation, Pick up and drop.
* Handling all the guest queries & complains quickly and promptly.
* Doing entire Night Audit process as per the hotel standard.

• Arranging Travel Tours / Sightseeing for the guest
• Handling the entire guest Arrivals / Departures.
• Handling Cashiering
• Answering telephone calls and queries promptly
• Arranging and Scheduling guest transport to the airport and back