Savio George

Since July 2003: Henkel Adhesives India, NaviMumbai
Growth Path
Tech Service Executive Jan 05—Dec ‘06
Assistant Manager -Technical Service Jan 06—Dec ‘07
Assistant Manager -Technical Sales &Service Jan 07 - Dec ‘08
Key Account Manager -PSA & Textile lamination, Indian subcontinent Jan’08 - Dec’09
SBU Manager-PSA & Transdermal Adhesives Indian subcontinent Jan’10 - Dec’11
SBU Manager-PSA, Paper Converting & Transdermal Adhesives Indian subcontinent Jan’12----May 13

Key Result Areas
• Running sales & marketing operations, increasing sales growth and driving sales initiatives in order to achieve business goals
• Conducting competitor analysis & competency mapping for keeping abreast of market trends and competitor moves to achieve market share
• Identifying prospective clients, generating business from the existing clientele, thereby achieving the business targets
• Strategizing the long term business directions of the region to ensure maximum profitability in line with organisational objectives
• Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.
• Build strong business relations at decision making levels with key clients to ensure their continued patronage.
• Extend support and assistance to the top management in planning and developing strategies for the business by continuously providing feedback on opportunities in the market for the business.
• Attending to clients complaints and undertaking steps for effectively resolving them as well as interacting with the customers to gather their feedback regarding the product satisfaction and Customer Excellence.
• Recruiting, mentoring, training and development of the field functionaries to ensure the sales and operational efficiency
• Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members

Highlights
• Excellent track record in developing business from 1 M Euro to 3.2 MEuro in PSA and1MEuro Paper converting to 3.3MEuro
• Meticulously increased the number of customers from 25 to 250 and changing the application technology from 2 to 7 numbers
• Demonstrated abilities in achieving the merger of National starch to Henkel as well as handling the merger of Cytec PSA to Henkel India independently.
• Build strong business relations at decision making levels with key clients to ensure their continued patronage. Some of the key clients are ITC PPD, Garware, Zydus Cadila, , Dr. Reddys, Sun pharma, Avery Dennison, UPM Reflatac, Intek tapes, Silueta srilanka, sintesi etc.
• Developed business of PSA, Paper Converting and Transdermal Adhesives in the Indian subcontinent
• Instrumental in creating and enabling the context / environment for successfully conducting business in the Indian subcontinent
• Actively involved in developing detailed S&D plans for the region and implementing the same to achieve all the set targets
• Actively conceptualised & developed the strategies, guidelines & plans for developing the channel partners & dealers network
• Accountable for liaising with user departments, arranging product specifications favourable for company’s product range, generating enquiries, submitting techno-commercial offers & concluding supply contracts on mutually advantageous terms
• Extensively worked jointly with Customer Service Group and Credit, Supply Chain to ensure customer satisfaction
• Essayed a stellar role in driving the multi-year view of the business plan in collaboration with Regional Operations and the Country Managers
• Dexterously evaluated the new business opportunities and service offerings in conjunction with the US Tech Team
• Appointed as Director AFERA India Middle East.

Jul’03 - Dec’05: Henkel India Ltd., NaviMumbai as Technical Service Officer.
Highlights
• Holds the distinction of conceptualizing Woodlok and Woodlok Ultra, a US$-5 Million Portfolio
• Distinctively launched and sold new adhesives - PUR, new HMPSA and Solution PSA, a US$-35 Million Portfolio
• Efficaciously implemented ISO-9001, 2000 in National Starch & Chemicals, India
• Dexterously introduced:
o ERP-Package in NSC, India
o Cost saving of 10% (worth US$0.5 Million) by modifying over-engineered product into next generation ones
• Accountable for catapulting the production and yielding of water-based adhesives from 88% to a phenomenal 96%
• Efforts were well recognized & was conferred with the following awards:
o Best Employee for Qtr-1, 2004, 2005 Qtr-2, 2007 and 2007
o Management Representative for NSCIO from 2004 to 2006

Mar’98 - Jul’03: Johnson & Johnson Ltd., Mumbai as QAOfficer- Permacel Division
• Spearheaded QC /QA operations with final accountability to minimize rejections and resolve quality related issues promptly to enhance quality-centric image of the company.
• Set up quality systems and procedures and driving quality assurance/ control initiatives to ensure strict conformance with laid down quality norms. Structuring validation protocol to ensure execution of validation process as per schedule.
• Handled Physical and chemical analysis of polymers, primers, coating materials, inks, paper, films etc
• Effectively handed various analytical instruments and arranged timely calibration thereof to eliminate outages.
• Establishing and implementing cGMP & ISO Quality management systems and meticulously handling related documentation. Responded to Customer Complaints and provided fast resolution of quality related issues.
• Carried out Monthly rejection as well as rework data analysis and corrective action and reporting to top mgmt
• Handled Preparation & Submission of Technical Documentation Packages (DMF related product data) for Customers.
• Played lead role in Documentation of IQ, OQ, PQ, Analytical Method Validations, Cleaning Method Validations, and Process Validations.

Sep '95 - Mar '98: Asian Paints India Ltd Bhandup-Mumbai as R&D Chemist
• Deftly managed all lab functions including Analysis of different classes of solvent and their exposure values
• Involved in Design and Development of new polymer resins (acrylic, alkyds, amino, polyester and acrylated alkyds) & paints
• Completed Process optimization in the lab with respect to process parameters & industrial feasibility.
• Developed and implemented various quality assurance and quality control system, generating related documents in tune with national and international guidelines.
• Instrumental in carrying out field experiments, laboratory analysis, data handling, report making etc
• Involved in Standardization of resin at pilot plant as well as bulk plants (2 T, 3T.5T, 10T)
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